Spark Commercial Bay

Location :

Tenancy 62 Corner Queen street and, Customs Street West, Auckland CBD, Auckland 1010
Added by Jopie, at 05 November 2021

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• Samuel

  20 July 2023

  Customer service is poor. We went there on sat, was told claim agent is only working mon to fri until 7PM. Which we obliged.
  
  Following Monday we went again around 530pm, but was told it is only until 5pm not 7pm. The same staff told us and didnt even offer apologies.
  
  Tuesday, we called first and spoken to "John" (not sure if it is false name) was told we can try before 1pm. Told him, we can come now since we are nearby, he then checked and said to us "the 3rd party agent has called in sick today" we were like, getting different information.
  
  The guy told us, the agent is 3rd party for claim, not a spark staff, so they dont know their schedule. In the end, we visited other locations and provided with necessary process for claims and was served my spark staff, not a 3rd party insurance agent as was told frm commercial bay.
  
  Hope Sparks commerical Bay improves on their customer service, times like this, businesses should look into how they keep up loyal customers, specially customer experience as they are brand ambassadors

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• Jasvir Kaur

  30 June 2023

  Just went to buy a new iPhone 14 pro. Dealt with George and amazing service honestly. Took around 15 min and he got it all done. Been a spark customer since 2016 and never had any issues. Amazing :)

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• Jan Doherty

  13 June 2023

  I was served yesterday by a young part-time worker called Abdullah. I cannot speak highly enough of him. He was very considerate and patient in dealing with me, an over-eighty year-old woman with limited technical expertise. He helped me with my immediate problem (a broken modem), but also guided me through the next stage of getting connected to the Internet, and then switching from fibre to wireless. I am so grateful. Most sincerely Jan Doherty

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• A K

  30 March 2023

  The staff was friendly and professional. And they fixed the problem which is systematic. You will have to buy a package otherwise your credits will be used at a casual rate and gone in 60 seconds.

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• Kapeli “ViliAmbassador”

  12 November 2021

  Thank you Remal for looking after us today, goodbye Vodafone. highly recommend talking to him for you're next Spark visit. Store very clean with lovely staff.

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