Neat and tidy basic rooms.
Spacious, has all the basics needs in the room. long overdue on a service however. Unsure why but I often found sand like particles on the bed every night. I don't recommend cooking in the room.
Pleasant service. Clean and tidy. Goodnight sleep, bed comfy. Quiet night. Needs a little updating. But yes would stay again.
This would be the most discusting place I have ever had the misfortune to stay..
The manager was a south African and was the most arrogant rude person border on being a racist
Just a very nasty man
I have lived in Tauranga majority of my life, recently moving to Auckland I came down with a few girl friends for a 21st. Never in my life have I experienced such poor, arrogant and extremely inappropriate service. My girl friends and I were in bed one morning and one of the male cleaners (without knocking or letting us know that he was about to enter) stormed into our room to check how we were living, and started replacing the toilet paper, picking up towels etc. As he left he whipped me with a towel while I was in bed and said "you are a dirty girl aren't you". Not only was I shocked as this is highly inappropriate, but our room door was locked, and he had used a key to enter without our permission, having a male walk into our hotel room uninvited or without our knowledge, as 4 women this had us concerned about our safety.
Also, I am not a messy person, regardless how the room is presented my friends and I had paid money to hire the space, how we live in it is for that time is none of their concern unless we gave them reason to be concerned that we were disrespecting it (which we were not at all).
15 mins prior to checking out 2 staff members barged into our room and began to start cleaning, changing the sheets on the bed etc as my girlfriends and I were getting changed. Our privacy and space that we had PAID for was completely invaded and disrespected. It was a real shame considering every other part of our stay was enjoyable.
Like I said I have grown up in Tauranga for 18 years and never have I ever experienced anything like this. I would never stay here again and I am willing to take this further as they should not be in this part of hospitality and service.
Won't be returning, room needs refurbishing and staff need a lesson in customer service. Well below average, and over priced.
Really good family motel.
We have stayed here at Durham Motor Inn a few times over the years,mainly because of it's close proximity to the shopping centre and the rooms are a good size, and we enjoy the pool.
The complex was getting abit sad and tired looking.
Our visit this time was vastly different from previous times.
New owners, new vibe,the motel complex has been smartened up,very friendly staff.
Well done Durham motor Lodge !!!!