About
Location :
Added by Jopie, at 06 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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09 November 2017
If I could rate this as zero star, I most definitely would. Your customer service is simply appalling and I will never be parking with you again. I would like to enlighten you of the experience I had with one of your employees and your customer service in general. I parked my car with you a month ago and there was an incident with my front door lock. I proceeded to fill out a formal complaint and was told I would be contacted the next day. I was not contacted. Three weeks later, I contacted you again. The phone call was recorded, and 'Nash' was asked to contact me. The lady on the phone said he would definitely get back to me by tomorrow morning. Once again, I never received a response. Soa week later, I called again. The email chain between her and Nash was sent to me and he was once again contacted. He called me the next day in an unprofessional manner, accused me of lying and hung up on me. I'm yet to have a remedy.
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05 November 2017
My experience with these guys was amazing. Fast, easy and Hassel free. Staff are super friendly. Drop off was good quick, pick up was also good just a 10 minuite wait and my car was in one piece 😊 thanks guys will definitely be back
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05 November 2017
1st Using Flyaway and it was brilliant. Paid online. I showed up with the car. I listened to their instructions, handed in my cars and was taken to the airport. 9 days later I called the 0800 number. The phone was answered quickly and the driver arrived as expected. Picked up my keys, examined the car and everything was 100%. Cheers
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01 November 2017
Used them for 9 days in October. Took 30 minutes from Flyaway to International airport. Another 30 minutes to get from airport to their business and car was not ready. Spent ages looking for it as they insisted it was, then the staff also spent ages as they didn't believe me. 2 month old car battery had somehow gone dead and electric window no longer works. It was nice that the staff member used his own car to jumpstart mine - but they really should have cars ready and a jumpstart unit for the staff to use. That said, most staff were friendly and helpful.
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29 October 2017
On the drop off I had to walk from domestic terminal to international because the driver decided to go to domestic first despite the bad traffic. Was quicker to walk carrying all bags
On the pick up the driver made me wait for 15 minutes after a long international flight (1am) despite 2 previous call advising him I was on my way out to Customs.
Very poor service. Think trice before saving a few dollars.
Do not recommend.response / report this review -
14 September 2017
handed over my keys. Reception she would put my house keys etc in car and took the car keys off the key chain. Returned from holiday a week later and house keys had been lost.
Contacted Manager Nash Shamin he advised me that keys had been lost and to obtain quote from Lock smith for replacement. Obtain quote and personally took it into office to see Nash. He advised that he would talk to a friend who was a lock smith for alternate quote. Said he would contact me by the end of the day. NO phone call.
Attempted to call him a week later. NO reply. Then received a text saying he would call me the next day. Next day NO PHONE.
This is a JOKE. POOR SERVICE and bad PR.response / report this review -
30 August 2017
I would steer well clear of this company. My father in-law had left his Ford Explorer for 4 days parked on their premises. The vehicle was in top condition. Returned after holiday from Australia to find the Explorer made a clunking sound when he turned the key. Little did Flyaway know, my father in-law is a mechanic. Checked the spark plugs and found the plugs had been replaced with old plugs and the motor had been tampered with. Flyaway parking denied any responsibility and offered to have a mechanic that they recommend, look at the vehicle - quoted $600 to get the vehicle running. My father in-law had his truck picked up and relocated to their home town for $350, as he did not want Flyaway tampering with his vehicle anymore.
What a disgraceful company preying on honest kiwi's.response / report this review -
18 August 2017
Air NZ parking was full so decided to try this company. We paid $42 for 2 days which is expensive (Air NZ parking is $33) but expected to get exceptional service for that in return. Most important is a short wait time at arrival but after we were told it would take 15 minutes we had to wait more than 30 minutes at 1am so they need to run more shuttles to justify the higher price point. On top of that they lost our key and could not find it. Finally they found it and the car wasn't ready. How can you run a business like this? Made us very, very grumpy. Would not recommend.
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30 July 2017
We left our family van with Flyaway for 8 days in July 2017 and found their service to be excellent. They delivered us to, and collected us from, the airport on time. Our van was as we left it, and staff were friendly. We'd definitely use their service again.
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02 June 2017
We have used these guys several times and highly recommend them. Love the great new premises even closer to the airport! The process seems really smooth and we never have to wait very long for drop off or pick up at whatever time of day. We also haven't found anyone cheaper so happy as!
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16 February 2017
Been using Flyaway for all of my business trips around NZ and have found them to be friendly and reliable. Great value for money and will continue using them.
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15 February 2017
Thank you very much to the Flyaway staff at your Auckland branch. You made the whole process so easy and enjoyable.
When I dropped my car off early on Saturday morning, I mentioned I was
running late and the ladies at the counter made no hesitation to drop
me off to the airport straight away. Your service is absolutely
awesome! My flight was then cancelled on Sunday evening and I rung up
and there was no hassle and only an additional small charge for
keeping the car an extra day. I have used other park and ride services
at Auckland airport over the past year to compare differences but will
look no further anymore as your service is by far the best. Thank you
very much and looking forward to booking with you again in future.response / report this review -
13 February 2017
I have used others, Flyway was way better. Professional, promt service. No crazy drivers!
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09 January 2017
Good service, cost effective. Only downside was the pickup driver that was under the pump from a load of customers and driving like a hairy goat think he would be better cleaning vehicles or behind a desk than driving but otherwise great place!
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13 December 2016
Over the last 18 months I have parked my vehicle with Flyaway for periods of 2 to 6 weeks on 3 separate occasions. I have found drivers and office staff to be polite and helpful. Their charges are competitive; I will be using them again when I take my next trip overseas. Thank you Flyaway.
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