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Added by Jopie, at 05 November 2016
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8 Reviews
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04 July 2017
Booked over 4 months ago. Asked for rooms toward the front. (Newer part of the hotel). Both incoming and outgoing rooms were behind the club. Blasting music until midnight. Frustrating.
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24 June 2017
This place looks like the sort of hotel that celebrities and diplomatic dignitaries would stay at. It is truly a beautiful facility.
The rooms do not back up to each other, but do have 2-4 rooms connected in a row (side by side), they are then separated by cobbled walkway's. This in my opinion adds quite a bit towards increasing guests privacy and quieter individual rooms.response / report this review -
05 June 2017
Make sure to ask for a business rate. You can get a good room for 65 plus tax pay no more than 73 total. They will accommodate.
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30 March 2017
While it has all the standard amenities, I'd never stay there except for the it's location across from the the airport.
The rooms vary greatly depending on which "era" you are in. I always seem to end up in "old town" in a room that the staff can't find when we arrive because the numbering system is a mess. There are no maps and the signs can send you off in the wrong direction. They are clean, everything has always worked in the room the four times I've stayed overnight.
The new restaurant is quite good.response / report this review -
21 March 2017
This hotel is literally right across the street from the airport so it's very convenient and also provides 24/7 shuttle to and from airport. Rooms could be updated a bit and the grounds layout confusing to navigate at first. Bed was comfortable and clean and wifi and air conditioning worked. Breakfast included with a good selection. I had an issue of being placed in a room that was near the party hall with loud music still blasting at 1:00 a.m. After my third call to the front desk, I insisted they move me to another room. They moved me to a room on the far side of where the party hall was and it was very quiet. They should never have put me so close to the party to begin with and doing so cost me 2 hours of needed rest after international travel.
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23 December 2016
Great place for an overnight stay to catch an early flight or recover from a late one. Just walk directly across the street from the airport. Safe, enclosed campus.
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12 December 2016
Accommodating. Very close to airport. Walking distance but they still drive you over there. Lovely pool. Comfortable bedding. Have folks who speak English & can make change in dollars.
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12 November 2016
I booked this hotel for a night with my girlfriend before her flight back to London.
At $110 for a night, this is truly a great expense, especially for Nicaragua. I chose this hotel because I wanted a stressless experience for her before her 18 hours transit back to London.
This was anything but stressless. We arrived and the Airport shuttle was waiting for us, with the driver driving us straight to reception. This was the end of the pleasurable part of our experience with Best Western. After making us pay the concierge barely indicated to us the general direction to the room, and we had to haul our luggage ourselves to get there.
We then tried to have a shower, but the hot water was not working. I called the concierge letting him know about the situation, and he said that he would send someone. 20 minutes later, and getting exasperated, I had to call him back, and still, offering no apology, he told me that he would send someone. A further 20 minutes later, getting really angry, we decided to go and make a complaint to the front desk, but on our way out we met the technician which then fixed the issue in another 20 minutes.
After that, two hours after going to bed, my girlfriend was woken up as ANTS were crawling all over her. They were everywhere under her pillow and on her body. They had infested the bed, and it obviously wasn't a problem that formed during our mere two hours of sleep. She headed straight to the front desk, understandably angry, to complain to the concierge who, once again, told her that he would send someone. Finding that unacceptable, she had to push and demand for us to be given another room to sleep in, which should normally have been offered anyway. The concierge reluctantly accepted after a while and we were "moved" to another room (we had to carry all our luggage, once again, by ourselves, in the middle of the night, to the other room which we had to locate on our own).
Needless to say, after all this, we neither slept enough nor well, and my girlfriend is now stressed and exhausted on a long-distance flight despite my investing a lot of money to avoid this very situation. After such a poor service and experience, we went to the concierge to complain about the whole situation and demand a partial refund, as the service we had paid for had clearly not been provided. He refused categorically to issue it, and barely offered us a discount on future stays, despite my saying repeatedly that we were staying here for our last night before going back home to England. Our complaints were met with nothing but complacency by the front desk staff and only after 10 minutes of complaining did he offer a basic apology, but no refund. He then promised us to take it up to his manager when she arrived in the morning to offer us a refund.
A couple of hours later, she emailed us offering us once again a discount on future stays, showing no understanding to our situation.
Avoid at all cost, there are many hotels in Managua which are way cheaper and cannot possibly offer a worse service than "Best" Western.response / report this review
