No point getting mad at the workers for the company policies. It’s true they won’t honor your credit card insurance or the one from the travel site, but you must be new here if you think it’s only them. I’ve dealt with the same person twice and he is very professional and understanding. Don’t book online and don’t book for the day you need a car, show up to the office the day before and see if they give you a better deal. Took down a star because it’s impossible to park the car in that tiny lot with that pothole hell of a street
These guys always take care of me when I’m in tulum. Not gonna say their prices are the cheapest. And they never have my dang jeep lol but they are knowledgeable and friendly and will help you out if you ask. Always get the 100% coverage never anything less.
We know the struggle of car reservations in Mexico and experienced with other agencies, but the rental we did at Budget went very smoothly. Hermon, the coordinator who rented us the car was very helpful in the process, giving us his contact in order to advise me when a car would be available for us. I recommend Budget but advise you not to reserve in advance online, discuss with them the options and pricing ahead, especially as insurance in mandatory to take with these agencies on top of the price you’d have online.
Made a reservation online, no car when I got there, like everyone else. Totally through a huge wrench into our plans. BUT, there’s is a street taco stand at the intersection corner by the fresh Ali that was sooo good.
Rented a car, came to pick it up. No car available and no idea when there will be one. Now have to figure out if/how to get reimbursement through Expedia and try to get the insurance i bought refunded. Complete waste of time. Don’t give yourself the headache of renting here.