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Added by Jopie, at 08 July 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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12 April 2018
We will never travel using Amstar services again. We went to schedule our private return transportation and the rep, Pamala O said we needed to bring her our voucher and she said we had 25 mins before she left and she would not be there on Wednesday so we hurried back to our room and was back in 8 mins and with 15 mins before noon and she was gone. The wonderful service of BD Travel, who we have used in the past and had great service. Called her on the phone. I talked with her. She took our confirmation number and changed it in the system or said she did. Said since we paid for private transportation it could be at whatever time we wanted. Told me our confirmation number was the same. Pick up day came at 10am which was our requested pick up and no transportation. The rep on site said the system still showed 11:45 and the earliest was 11:15 they could arrive. Our whole day was dictated by a rep who could not do her job. She told us to hurry and she would be there until noon and left early knowing we were coming back. Her response was she had somewhere else to be. We paid for private transportation and got less than stellar service. We will use alternate transportation on our next trip.
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22 March 2018
The ride from the airport was crazy to say the least! We stood in line forever only to be put in another line to wait again. It wasn't until I begged did we finally get on a bus and wait even more.. Ariana was very kind in scheduling our excursions and our trip back to the airport. However, the excursion with the Jeeps was suppose to be 2 to a Jeep and it was 5 people. The back door couldn't shut properly so we listened to beeping all around Cozumel the other Jeep couldn't roll up the windows and ate a lot of dirt. The other scheduled tour had an additional hour and a half added to our day because we kept picking people up on the highway to join us. We spent more time at a place to shop than swimming in the actual Cenote.
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02 March 2018
We have used them twice to get to and from Cancun airport to our hotel/ Condo on Cozumel. Very professional, courteous and always on time. Highly recommend.
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29 December 2017
Do not use their services! Do any excursions on your own. We spent over 1.5 hours waiting for people to be picked up from different resorts and same issue on the return! We found that because of this the time we could actually spend at Xcaret was less!
We had called earlier to get information and the sales rep pushed us to book scaring us that prices will be high when we go to the city. We got worried and made the booking and payment only to find cheaper providers for the exact same or even better offering when we reached the hotel. I talked to a customer service rep and she informed us we could cancel with 50 percent refund only which was ridiculous. Through many arguments we got a cancellation opportunity but couldn’t go through it since tickets for the other provider were sold out by then.
Regardless they were not good om customer service and time whatsoever and wouldn’t recommend this company!response / report this review -
09 September 2017
Louis assured us he would do whatever it took to have our room accommodations met and failed to do so.
In addition the excursion we booked was to last 8:40am to 1:30pm whereby we didn't get back to the resort till nearly 4pm.
Poor service and communication.response / report this review -
08 September 2017
BUYERS BEWARE! Pay for a CAB & do NOT book excursions.
We purchased shuttles through AmStar for our rides to the resort and make to the airport.
On our way to the resort, we sat in the bus in the airport parking lot for an hourthis is not a joke, an hour. They wait for an entire bus to fill, then drop people off to seperate resorts. We sat in this bus for 2.5 hours! We could've taken a cab for the same price as it cost to be on an AmStar bus and had gotten to the resort in 25 mins.
On our excursion to Tulum we picked through a man named "Edy." Edy told us our Tulum trip would be "half day" and we would be back to our resort at 12:30. Well, they picked us up at 6:45am, then continued to pick up other people from other resorts and we sat on the bus for 2 hours and 45 minutes, Tulum is less than an hour away from our resort. Also, we didn't get to the resort till 2:15.
On the way home is what REALLY made us see how much of crooks this company is. They were supposed to pick us up at 2:25am for our ride back to the airport (that's the only time they would offer us, and our flight wasn't until 7am). We check out of our hotel, and are waiting for our bus. No sign of him anywhere. We call AmStar, and they tell us to "take a cab" because they don't know where their bus driver is. And after we fight with them, and they tell us there's nothing they can do, then we get a cab. Finally, as the cab driver pulls upthe bus driver pulls up 30 minutes late telling us he had us down for "3:30am pick up."
Do yourself a favor and DO NOT book with these people! A lot of wasted time and money!response / report this review -
15 July 2017
This review is just based off airport transfers and the drivers, no excursions. They did a nice job getting us to the resort and airport. Very friendly and professional drivers. What stood out to us is how they responded to my wife leaving her cell phone in their van after airport drop off. She didn't realize she dropped it until after we passed security. I called the Amstar rep and he immedialtely got a hold of their driver Boris Ivan Aguilar. Boris did an awesome job of finding the phone, driving all the way back to the airport, and personally delivered it to our gate 15 minutes before departure. My wife was extremely happy and relieved. Nice job Amstar
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06 July 2017
High integrity, high quality. Excellent providers of airport transfers, excursions and tours.
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01 December 2016
DO NOT BOOK YOUR TRANSPORTATION WITH AMSTAR - they will sc*** you if you dont attend their timeshare like they did to us. we booked ours through cheapcarribean (another mistake) and they charged us $74 for shared airport transfer from/to grand oasis cancun (individual cabs take a maximum of $25 each way and supershuttle is even cheaper) but we bought it anyway since we thought doing it all together will be better (we were so wrong!); They require you to 'report' thrice at their counter before the pickup (day 1, day of pickup minus one and on the day of pickup); the first two times are done to ensure they have time with us to bore us with their timeshare holiday. On day 1 when I reported at the counter, the guy at the counter (Ismail) was rude when, after listening to him push his sales pitch to me for 20 minutes, I said ' please do not push these, I am not interested. I only want my pickup and drop for which I have pre-paid. I couldn't believe it when he retorted " you dont care for your family? You are taking tours which will waste your and your family' s time but not ours?" "Some people just dont get it; I have such a good deal and he doesnt want to listen"; I just stood up and left. He got back at me by making sure we missed our return drop!! When we reached for the pickup at 1055am (the scheduled pickup time for our 2.01pm flight), he handed us a note saying "we waited for you till 1105am but since we did not find you, we had to leave"!! Aghast, I pointed out to him that it was still only about 11 so it is impossible for the car to have waited till 1105 and left; he said he will try to arrange another car and kept saying we were late in the face of evidence in his face to the contrary! Then he was on the phone for 20 minutes supposedly "trying" to get me an alternate which he finally said he could do at 1255pm; since this was obviously very late, I had to spend another $25 on a taxi after paying these scamsters $74!! Then he tells me " I am trying to help you and you are walking away!"
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03 October 2016
Great Transfer service, they also offer Destination Management services for groups and events. They are part of the Apple Leisure Group, the ones that operate the Secrets and Dreams resorts.
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31 August 2016
Just stayed with 6 friends at Riu Cancun. We booked several trips through John, the Amstar rep at the hotel. He 'sold' us one thing and delivered something else. We booked three outings through him. Two club packages and a catamaran trip. We were told we would have transportation, table service, and not have to wait on lines. The first night there was no table service, we had to wait on multiple lines, and when we got into the club there was no benefit to booking through him than there would have been buying at the door, the second night our transportation never showed up, when we called Amstar they said oh well there's nothing we can do. The third trip we booked with another group who used a different company and were told we all would be together on the catamaran (that company rep wanted John to get commission so had him book my group). When we got to the boat they tried telling us the other group had a different "premium" package and ours was basic even though we booked at the same time at the same price. I don't know why the resorts allow this company to operate on their property.
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21 August 2016
I would have to mirror another reviewer's comments. These guys are COMPLETE FRAUDS. We paid in advance for excursions and they never came to pick us up. Trying to call the number on the ticket and all I get is a busy tone. Do not trust these guys! Stay away from guys at the airport trying to sell you these. They will run with your money!
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15 July 2016
FRAUDS!!!!!! Company is a complete scam!!!! CUSTOMER SERVICE IS HORRIBLE. Once you book YOUR excursion, they run with your money and never return. Biggest mistake and worst experience of my life. What a scam. We paid cash for pit excursions and they pocket the money and told is we never booked. Second excursion we had scheduled, the bus never came, they told us we canceled the trip. Trip was never canceled. CALLING THEM AND THEY GIVE US THE RUN AROUND. BROKEN PROMISES AND NO RESPONSE OR CALL BACKS
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