The hotel has a good location in the city. It has a lot of nearby shops, restaurants and other hotels with casinos. It is like a good 20 minute walk to Senado Square and Ruins of St. Paul. We got there from the airport through a free shuttle bus to Grand Lisboa (green bus - just take real note of the bus signs and be patient on waiting). Then we walk from Grand Lisboa to Emperor Hotel. The bus terminal is just a 5 to 10 minute walk. Almost all shops are open 24/7. It's like the city never sleeps. They will ask you to make a cash deposit of 1000hkd upfront so be ready. For credit card, they will just give you a receipt for authentication, they won't debit it automatically. Your 1000hkd will be returned upon checkout if you didn't get anything from the hotel. There's also a convenience store with fruit shop nearby. The hotel give complimentary fruits, coffee, tea and bottled waters though. In family suite which we got, it has 1 queen sized bed with 2 twin beds. The masters bedroom has a partition door for privacy. The elevators smell of cigarettes even though nobody smokes. It's weird. They are pretty strict with breakfast hours in buffet and please don't lose the pink free buffet stubs as they are strict about those too. Staff needs improvement in hospitality and to smile more often but I still give this hotel a 4 because the family suite is just right for us and its really good location.
A realtively good deal. If you are on budget and have to stay in macau, close to the popular casinos, the price is relatively low and the place is easy to get to. My room was fine on a high floor. The street with the main entrance has been not the first pick and i was a bit surprised that the hotel was much nicer then the street, but it was a while back in 2009.
Stay was disappointing. They did not reverse the credit card deposit. Rooms smell of cigarette smoke. We asked for non-smoking room. They put us, the first night, in a room on the 20th floor (2006 if i´m not mistaken). The room smelled musty, dusty and cigarette. We complained, but they could only change our room the other day. Unfortunately the second room, on floor 19th (1924 if i am not mistaken) also smelled of cigarette and dust - the advantage of this is that it had no mold. Our clothes are impregnated with the smell fo cigarettes. The hotel has no windows (to open). The air is renewed by the air-conditioning system and with it all the air is contaminated with the smoke coming from the rooms of smokers. To conclude i discovered tha they did not reimburse my credit card. Unfortunately i only discovered this when the invoice arrived for me, now in april. Woul not recommend this hotel to non-smokers, and to families whith children. I still have not been able to contact the hotel to review my credit ($1,000 - one thousand Patacas).
Booked this two weeks in advance. We arrive and the rude staff told us that our booking had been canceled an hour previous to the time we had booked we would show up. Coming in from HK for a two night stay. They argued with us very loudly from the start. I've never had a staff member treat me so bad and I have had canceled bookings. Normally they will fix it or offer an alternative. This guy refused from the beginning. Ridiculous service for a so called 4 star hotel.
Great room. Good bed and service here
The hotel is good, and the environment is cool. It’s in the city center. Just a short walk to other big hotels and casino. And just 10mn walk to Senado Square and 15mn to Ruins of St. Paul’s. The room is big and comfortable.
If you going to stay during your birthday, you will get a free wine to celebrate 😀
For the price, the Emperor is a good value. It lacks a swimming pool which was a disappointment. We take frequent trips to Vegas, so Macau in general was a bit of a let down. There is no strip in Macau but the location of the Emperor is about as good as you'll get. It's an older luxury hotel, so the room was nice (and large) but the carpets were in desperate need of changing. There was more stained carpet than unstained. Other than the unsightly stains, the room was very clean. We ordered room service a few times. The food was pretty good and well priced. Unfortunately, we never once got what we actually ordered. They would apologize and eventually bring us the right food (except for the breakfast where they ran out of pork buns and just decided to bring us other dumplings instead) so it wasn't too important. I don't think we'll be returning to Macau but if you're looking for a little luxury while staying on a budget (and don't need a pool), the Emperor is a great option.
We have a great experience in Emperor Hotel. With free shuttle service from ferry terminal. The hotel is very accessible and surrounded with Casino's. Price of rooms are very affordable. Rooms are clean and spacious.
Value for money. Hope next time they give free shuttle to the airport.
Nice place to roam around
Very good location for casino
Good facilities for reasonable price
Quite nice.
Nice clean hotel. The only complaint I have is that I went with four people and paid for four people in a four person room and only got three food vouchers.
ShenZhen
Clean room, staff were very nice and attentive. Location is quite strategic as well. 7-11 and convenient stores are just within walking distance.
Excellent hotel. Excellent location. One thing which needs improvement is the pickup and drop frequency to / from the airport