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Added by Jopie, at 04 August 2016
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11 Reviews
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17 April 2018
Horrible hotel, cold water for shower, dusty, outdated, staff are extremely rude. Went to another hotel after one day.
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02 March 2018
It's cheaper if you book online than going at the reception. Rooms are outdated. Wi fi not available in rooms, great location but next to a mosque that wakes you up at 6-7 am
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26 September 2017
Criminals. They take every chance they see to squeeze out an extra dinar. For example: I enquired about the street parking price, to which they lied, and then escorted me to their friends' high-priced parking spot. The fees for the "tourist tax" were already paid in my online booking but that did not stop them charging it again -- TWICE.
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28 August 2017
I stayed two times in this hotel just a short walk to the Jemaa el Fnaa in Marrakech, and this year there is no longer a buffet breakfast. And the malfunctioning coffee maker that last year produced lukewarm coffee is no longer being used, and a very slow waiter brought me a single hard boiled egg on a large plate filled with far too many different breads, even though I clearly ordered an omelette. The waiter even insisted that my boiled egg was an omlette, which is ridiculous. But I ate it as I was hungry.
I ate two small croissants with a little butter and one confiture, drank the orange juice and ate the vanilla yoghurt that was also provided. Finally the barely warm omelette arrived, but I had to ask for a fork as well as salt. The omelette looked more like a fried egg and this year no cheese was available.
The morning coffee for all diners is served in a heavy thermos-carafe along with another overly-large thermos of warm milk, passed from table to table by the waiter who is inattentive.
You may even observe a cleaning woman mopping the floor during breakfast, lunch and dinner, which is unsightly and unappealing to diners and should never be done.
The coffee offered at breakfast is warm and definitely not hot. No fruit or cheese is offered, and there are tiny portions of butter and one or two flavors of confiture, so this breakfast was a disappointment. Expect Orange Nestor, not freshly-squeezed orange juice.
You may ask for a plain omlette in place of the boiled egg but it may arrive at your table cold. (On our last day's breakfast the waiter informed me that no omelette or hard-boiled egg was available because the kitchen had run out and someone didn't buy enough. "Demain," he assured me. But alas, we were leaving by Supratours bus for Agadir in two hours and wouldn't be there again on this major trip to the South of Morocco.)
My room overlooking the Koutoubia mosque is air-conditioned adequately and had a small flat--screen television above a mini-refrigerator that barely kept anything cool, let alone cold. You can hear noises through the ceiling of my bedroom of the upper dining room when chairs are moved and occasionally live music.
There is no bathtub but there is a large mosaic tiled shower and sporadic periods of hot water but more likely lukewarm mater. No soap or shampoo is provided. The Hotel Islane does have two strong and reliable WiFi connections, including one on the upper terrace overlooking the Koutoubia mosque, where the breakfasts, lunches and dinners are all served.
Last night's pasta was a disappointingly small portion with canned mushrooms in a cream sauce, but my brother's pizza was good at 65 dirhams. We had to ask for some ice cubes because the Coca-Colas were not cold enough and I asked for some citron which was sliced and served quickly. The view of the Koutoubia mosque lit up at night is memorable.
Overall, for the location and price the Islane Hotel is very good for walking to the Djmaa el Fna, but don't expect luxury or very attentive service upstairs at the terrace restaurant during lunch, dinner or at breakfast (served from 7:00 to 10:30 AM).
Finally, there is no elevator, so if you have difficulty climbing stairs or are with a disabled person find another place.
Nevertheless, I would still stay here again because of the location and reasonable price, and it is clean with daily maid service and air-conditioned which is essential in Marrakech. Bed mattresses and pillows are on the hard side but bearable.
There are no chairs in the reception lobby and reception area and the halls are dark until you push a wall swich, and there is no real shop, just an unattended and locked room that has only red pottery.
A saving point is that its front rooms have a great view of the famous Koutoubia Mosque.response / report this review -
25 July 2017
We went to their SPA and it supposed to be hammam and massage which costed 400 dirhams per person. So they gave as used slippers and brought to a small room with shower, which wasn't warm like normally in Hammam and there was a plastic table at the middle. They washed us on it and did scrabing and after massage in another room. I don't know if they cheated only us or they do it for all the foreigners, so what they call Hammam was in reality just scrabing and I wouldn't suggest that, however massage was not so bad.
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14 May 2017
Great place! Very clean
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29 March 2017
Great atmosphere and good food at reasonable prices. The view from the restaurant's terrace is enchanting.
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23 February 2017
Good hotel
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01 January 2017
Beautifully decorated calm place next to the city center.
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04 December 2016
The place is ok but I wouldn't recommend it. I didn't like the dark color of the room, the duvet is super heavy and the wifi doesn't work in the room. The breakfast is ok as well
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11 August 2016
Very nice place and very clean. Most of all they had air conditioning which was pleasing in the hot Marrakech. For some reason there wasn't warm water for the shower. It's also good placed near the center.
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