In 1888 R. D. Banks and A. T. Atkin established a small, private bank called Hatton Bank to cater to the needs of investors and labourers in Ceylon’s tea plantations.By 1933 it was a subsidiary of a European firm.
In 1948, following the country's independence, Brown and Company, an engineering concern, bought out the interests of the original investors.
In 1961, the Sri Lankan government forbade foreign banks to accept deposits from Ceylonese nationals. This led to restructuring of the foreign bank presence in the Sri Lankan banking sector. In 1970 Hatton National Bank (HNB) was formed to take over Hatton Bank and the Kandy and Nuwara Eliya branches of Grindlays Bank. Grindlays had inherited these branches from its merger with National Bank of India (NBI). NBI had established the branches in 1892. By giving up the two branches Grindlays earned the right to continue to operate its branch in Colombo, which NBI had established in 1881, serving corporate business. A share issue shortly thereafter changed the ownership structure of Hatton National Bank. After the share issue, Brown & Co and National & Grindlays owned 37% and 28% each respectively, while 35% of the company was in public ownership. In 1974 HNB acquired Mercantile Bank of India’s branches in Pettah and Colombo, as well as a part interest in Mercantile (a subsidiary of HSBC since 1959, which retained its branch in Colombo).
More recently, in 1989 HNB acquired Emirates Bank International's Colombo branch as well as their Sri Lankan Foreign Currency Banking Unit. Seven years after that, HNB acquired Banque Indosuez’s Colombo branch.
In 2000 HNB opened a representative office in Karachi, Pakistan, and another in Chennai, India. Two years later, HNB acquired the Sri Lankan branches of Habib Bank A.G. Zurich. HNB planned to use them as the base for the bank's entry into Islamic banking.
Source: Wiki
I had to wait around 1 hour just to give a request letter. Even after that ladies talked for long time. They are far inefficient, even than the gov employees.
My own experience was good!
specially with the support and help of Mrs. Shandini, Mr. Rajan and J A Maureen.
Looking for a better mobile App.
One of the few A class buildigs in sri lanka, I went for a interview few months back everyone in the HR Department is friendly. Banks Biggest problem is their call center stuff, they don't respond to calls in time and sometimes they keep the line hold for long time.
Slow, unprofessional, and unhelpful. Not in line with brand values. The worst Credit Card service ever from a private bank! Applied twice for credit cards; and they managed to screw it up both times. The first time, they issued the wrong card type at the wrong limits, which did not work when inserted into an ATM or at POS (also low quality plastic card thinner/ flimsy than a SIM card. This was supposed to be their premium "Visa Signature" card. Didn't feel premium at all). Called customer support and they were very unhelpful and did not have basic knowledge ("no balance sirr" was their answer to a NEW credit card that was just issued MINUTES ago after collecting from branch), had to go to back to the branch to get them to tell the card center, only to find out even the call center did not understand what was going on (No one at this bank seems to have knowledge about their own products). Second time they issued a Visa Gold but this time without the NFC feature (even with a letter and application specifically mentioning it on each page). Wrote a letter to cancel the card and said "it takes 2 days sir" and still charged me 2000 lkr for issuing a piece of plastic that I NEVER used (ZERO outstanding balance).
My own experience was good and smooth, specially with the support and help of Mrs. Shandini and Mr. Rajan.. looking for a better mobile App.
Bad credit card customer service experienced!!! Not at all satisfies with the customer service better improve on it including the management!!!
Worst credit card ever!! Never use this hated bank service they don't know to speak to customers at all!!!! PLEASE MAKE SURE YOU HAVE STAFF WITH COMMON SENSE AT LEAST!!
Worst Credit card customer experience!!!, Staff does not know how to write for a customer for a bank issue itself.
Most Hated experience!!! I will give screen shot proof if required!!
WORST CREDIT CARD EVER!!!! IRRESPONSIBLE CUSTOMER SERVICE!!! TAKES 12 DAYS TO REPLY FOR A CREDIT CARD FAULT STATEMENT!!!
NEVER EVER USE HNB CREDIT CARDS!!!
Such a huge building😃😃
Good Place.
One of the very few class A buildings in Sri Lanka.
Bad service and not respect to customers at balangoda branch
Excellent service. Plenty of car parks!