Stay away from this store. Absolutely horrible service. Customer service has no clue. Chat agents don't know much about their products. I called them and first lady who answered on English support team simply hung up on me because she could not speak any English! Second time around another lady answered and she barely spoke English and insisted that I get on online chat. Not sure why they have English support at all! Products on this site are over priced. In my case even if I imported that stuff on my own, it would cost me 100KD lesser than what it was on this store. UBuy is just another poorly run business in Kuwait with no regards to customer service. They actually deserve no stars but I can't submit the post without a star!
Great customer service.
Poor customer service. Delivery time has absolutely no meaning at all. It could say 1 month and still arrive 4 months later. They will not call/email to update you about a package. If youfeel like your package won’t get here, it probably won’t hard to reach.. ‘fulfilled’ is just a scam.. oh and it’s probably the slowest web page in Kuwait.
Great service, fast shipping, accurate descriptions. I've ordered more than 4 times, one of which I had to cancel. The cancellation process was done easily, and a refund was returned to my credit card. Customer support is professional. I also spoke their manager, Ahmad (can't remember the last name), and he was very helpful.
Delivery promised within 24 hours, 5 days later and still nothing. Customer service is ridiculous, you call and leave a message (and surely you will never hear from them)
i need to buy sculpey tools im here in kuwait
2 month passed and still did not get my product or my refund although i paid 40 kwd for express shipping
I wont even give it half star.
I am well satisfied. Customer Support team is very supportive. I prefer Ubuy for every one in middle east.
Cheating Beware
I have ordered a camera with lens 600 KD, They deliver only camera body..lens price 200KD. item returned , i have lost other nice offers because of this .. |Beware
Stay away from this store. Absolutely horrible service. Customer service has no clue. Chat agents don't know much about the products. I called them and first lady who answered on English support team simply hung up on me because she could not speak any English! Second time around another lady answered and she barely spoke English and insisted that I get on online chat. Not sure why they have English support at all! Products on this site are over priced. In my case even if I imported that stuff on my own, it would cost me 100KD lesser than what it was on this store. UBuy is just another poorly run business in Kuwait with no regards to customer service. They actually deserve no stars but I can't submit the post without a star!