My experience in 2017 with the VIP was amazing. Sadly as of January 2019 the VIP and regular applications are treated similarly - I was informed.
Rude , slow and poor on communication skills.
The staff must be given intensive costumer relations courses.
The french embassy must intervene or change this capago agent.
Many people avoiding the french visa because of these ignorant people.
Don't try to complain because they will cover for each other.
Amazing place love the atmosphere and customer service is great and fast. Very friendly staff warm welcome👍
Very good staff & friendly .
👍 Thank you
It was a very good experience to get a visa from this company , very good staff & friendly . Thank you
Absolutely the worse service ever, if there was an option for zero stars, I would put that. Its only because there is no other way for french visas that you have to deal with them. Also, its so lousy, the people working there also cannot tell you about the status of your passport nor can they advise properly regarding the paperwork, whatever is mentioned online is just a mock up because apparently their site needs an update and if you want to meet any supervisor, an acting supervisor comes after making you wait for a long time and then too he has absolutely no solution to your problem. The phone lines dont work either to do any follow up.
Very bad service especially when you call them, there no response
Absolutely worst service! The token system, missing queue, document processing service makes no sense at all. If for any reason you leave the representatives' desk, even if their fault, you'll have to get a new number and wait for your turn. The personnel have no training and are I'll informed about the processes. Not only did the representative know that I could cancel my visa application with 48 hour notification, but she actually notified me that they do not have that service ANYMORE! However, a quick chat with the supervisor and he clarifies me that I can do it. The issue is, even though it's not my fault, I have to get another token number and wait for my turn. Why?! If your rep had the information requested, I would have finished my work in the first turn and didn't have to go through it all over again. Absolutely terrible service, and worse management.
The queue system does not make sense. So it is impossible to know when our turn will come. You'd think it should be numeric sequence. It's not.
Good stuff and service.. 👍
Very efficient and fast service i would advice to go on the website and check the weekly schedule to know the best time to go for less waiting time. No appointment needed
Amazing place love the atmosphere and customer service is great and fast. Very friendly staff warm welcome. Love it ❤👍