Beautiful rooms, fantastic staff. Bed was one of the most comfortable I've ever experienced with excellent quality bedding. Only issue was when I sent to have a pair of trousers pressed by the butler service they were returned pressed, but with a white stain running along the length of one leg. I was surprised this was missed in such a service and detail-oriented property. The staff did apologize profusely and were able to clean and re-press them in short order. Good recognition of SPG status if you have it. Very high quality breakfast buffet with varied options.
Western styled hotel. Staff speak English. Rooms are up to date.
Wonderful services! Staffs here were all very nice, treated us like friends. Morning buffet was so great and fresh. Would like to come here again!
Great hotel!! Amazing hotel, spacious rooms with super comfortable beds. Location is good, the subway station is on the basement of the building and is next to a big area of shops and restaurants. Their Italian restaurant is fantastic. The service is very nice. Highly recommended!
This is an outstanding hotel!! Centrally located, lavishly appointed with excellent staff. The service was impeccable, always friendly and almost everyone spoke English quite well. The butler service was amazing and nothing was too much for the staff. The room was spacious and well appointed. After a recent visit at the Hilton Tokyo, in a tower suite (twice the price) this room and experience was light years beyond what the Hilton offered. The St. Regis and its staff made this stay memorable and we can't wait to come back!!
This is a lovely hotel, living up to the St Regis standard we have enjoyed in other countries.
Everything was perfect especially the butler service.
The staff were very friendly and helpful, the room was luxurious and the hotel is in a great location.
Fantastically appointed hotel, very professional hotel staff, was upgraded to ume suite. Excellent breakfast for platinum guest
Spent an afternoon at the Strawberry Buffet event.. Everything was beautiful and the staff was great. I only wish the crowd was better managed.
Extremely accommodating hotel staff and "butlers", modern, high-tech rooms with excellent views both during the day and night.
This is the best hotel that we have ever stayed at and we highly recommend it. Everything was fantastic- the staff were always very courteous and helpful, the room was perfect and the hotel is in a great location. We would like to give a special thank you to Miki: we asked her to recommend a restaurant for our one year wedding anniversary. She went through the trouble of looking up several restaurants, including a map of their location + price range. The restaurant we went to was excellent, and we came back to our room to find soft jazz music playing and a note from Miki saying that they had made us a cake to congratulate us on our anniversary- it made our day extra special!