The shop owner surfed 5 days in a row and did no lessons. I surfed at the south side of the bay too. Then when it got flat and I wanted to take my girlfriend to the beach and surf with here he didn't let us in the water because he blocked it for his class. We could only surf on the other side of the bay because my girlfriend didn't pay for his beginner class. This is not how surfing and the Ozean works. If you want to learn how surfing works and what rules there are in surfing, I would recommend you to avoid this shop and levanto in general! I surf for over 8 years and never ever had I got send out of the water because of a beginner class! This surf school does not understand what surfing is about!!
We were customers at this store during a busy time with good conditions. Only two foam surfboards were available for rental. The smaller one (7'ish) was damaged (10++ cm dent on the top side of the board), which we did let the store owner know to make sure that this is not going to be a problem upon board return. He acknowledged.
During our second session, the board broke exactly at the location which was already damaged (while in the waves, no contact with anything but water). We went back to the store to exchange the board. The owner was very upset, and within seconds he lost his emotional control. He approached my friend head-to-head with extreme aggression, seemingly willing to start a fight instantly. We were completely bewildered and all deescalation efforts (passive posture with hands behind our back, slowly retreating when he came too close, speaking calmly) failed. At times he switched to Italian (which we don't understand), ignoring our requests to speak english, quite probably to insult us. When we were almost off the property, he threw his fist so hard against his wooden surfboard storage that a sign broke into pieces.
Since we still needed to bring back the second surfboard and pay our bill, we returned with two policemen whose presence helped to avoid further escalation. However, they did not speak any English and therefore only heard the owners side of the story, at some point gesturing us to simply pay the owner. The bill for the broken board was 30 EUR for one day of rental (that we knew before) plus 50 EUR for breaking the board (that was *not* communicated beforehand). So we paid 80 EUR for a pre-damaged Olaian surfbord that Decathlon sells for 146 EUR - judge for yourself.
The owner verbally expressed strong resentments against beginners that break his boards due to their inaptitude (for reference: all of us have several years of experience, including worse conditions and bigger waves). The fact that his rental gear includes some of the cheapest available foam surfboards appears to be somewhat contradictory.
Here are some 1:1 quotes from the owner to help you to get an idea of what to expect in this store if something goes wrong:
- "the board is not the problem, you are the problem"
- „if I want to fight with you - two minutes and it’s over“
- „because you are a baby“
Chill shop, came after closing time and could already rent a surfboard and wetsuit for the next day/early morning
Visited for surf board rental. Very close to the beach(less than 2 mins walk) and staff was friendly.
Went into this store after coming to Levento to surf. The weather was a bit too harsh for my husband and I, high winds and rain. so we took a look at the shop. Ended up finding two shirts we love and had a great conversation with who I believe was the owner. We will be sending all our traveling surf buddies your way! Much love from San Diego! Hope we can come back and surf one day