Purchased in 08/2020 from Leroy Merlin a climate consisting of an outdoor unit (model AMW42U4RRA) and two internal splitters (models KG25YR01G and KY35YR01G) both equipped with a Wifi module (model AEH-W4E1) and immediately a Wifi module was out of order. I contacted Hisense for assistance and after over 10 calls, emails and various tests done with their technicians it was evident that the Wifi module was faulty and it was enough to simply replace it, but after 4 months of failed attempts I release this feedback with a star for the quality of the poor / disappointing after-sales service.
I bought a fridge in promotion at Euronics and it hurt me badly !!!! it never worked and support hasn't fixed the problem in 2 months. I asked for a replacement but no reply from the company. I am very disappointed, without a refrigerator, the RQ515N4AC2 model is captivating in style but a big bin!
Hisense products will also be of good quality but the service is very bad. I am referring especially to the company Ri.pel of Gravellona Toce who provide assistance to Hisense products. They sleep incompetent and make fun of customers. I am desperate they have my fridge for over 1 month and they don't know what to invent anymore to not give me the fridge. Like Hisense, I wouldn't think twice about taking off the support contract for these incompetents
Good.
no