The location is a bit too far from the centre of caserta, but the service was good and rooms were clean
Good location, and good services
good hotel -value for money.
Nothing to do outside.
nice rooms.
The employees were good, but i was supposed to stay there for 2 nights after ryanair cancelled my flight - the hotel took responsibility for us, but it appeared that they couldnt accomodate us and they were going to kick us out on the next morning (because of excuses, excuses). They also kept us waiting for a while before we get a confirmation for our situation.
The place is clean but very out dated. It needs a lot of work. WIFI weak. No air conditioning.
The air conditioning in the room was not working. However it did work in the reception area. The a/c did not work in the rooms probably because they were not renovated. My major problem is that the staff did not even try to resolve the problem. They just brushed me off. Poor customer service.
It seems to have been an old Crown Plaza and recently purchased. The lobby and exterior was redone.
I would not stay at this place again.
Unhelping staff
Breakfast with no vriaty, if something is finished they don't refill it
We felt most unwelcomed ever
This hotel should be revluate as a 2 star hotel
Very good
modern and lovely place to spend a perfect romantic night
-The hotel service is not educated enough to respond to emails!
-The doors are not safe enough, they are often unlocked, cheap door security system,
-The wlan is horrible
-The receptionists are unpolite !!!!!