Everything was tasty and healthy. A wide range of juices and sandwiches and great music.
Rude staff. Just unprofessional. Someone left the kids in charge of the store. More worrying is the hygiene standards. They make the sandwiches and then place them on the counter top, exposed. Well, slammed rather than placed. I’d give zero if I could.
Awful service experience. Incredibly slow despite not being that busy. Very unfriendly staff. Attitude issues here! Sandwiches are not worth the money.
I wanted to inform you that I had a very bad experience at one of your cafe’s at Keflavik airport near a departure Gate.
There was no one being served, one person was picking up their order by the barista. There was a long line for my plane to board so I stopped to order a coffee and a tea.
There were 3 young men behind the counter. One took my order and after I paid I went to the barista. He did not have my order (!) and walked 3 steps to get it (!). He did not know where the tea bags were and searched through several jars to find black tea (!). He put the tea bag in a cup. He tried three times to grind coffee for a cappuccino each time throwing the grounds away saying there was not enough coffee to make a cappuccino (!). Each time he wiped the coffee filter out with a dirty towel (!). I stated that I needed to catch a plane as this was all taking a very long time. He was not rushing to correct the problem and seemed a little too laid back for a coffee shop located near a departure gate (!).
I suggested he pour a black coffee as he indicated the machine was not working. He poured the coffee and another employee came over and asked what the problem was. They exchanged words and the other man was able to easily get the machine to work (!). I stated that I would rather have the cappuccino and stated that I needed to catch a plane.
To make matters worse, the third employee who was emptying trash came up behind me (!) and with a nasty tone stated that I should not stop to get coffee if I am in a rush (!).
I was really angry at the lack of professionalism both in the lack of training and especially for the provocative statement. I commented that I had plenty of time to get my order and the employee continued his argument! A simple, “so sorry if this is taking longer than expected” or “sorry we are training this person” may have been a better approach? But to blame a customer for their incompetence is inexcusable!
Furthermore the tea bag sat lonely in the cup and I had to remind the barista about the hot water
As I walked to my flight the “garbage man” with the nasty tone harassed me while I walked away. Never appropriate!
This occurred around 7:30am on the 17th of February 2018.
Worse service EVER.
A young girl in black, with long almost blond ponytail, glasses, is behind the counter. She turns her back on us.
Its only after four « hello » that she faces us. Without any word. Absolutely NO SMILE.
« hello .. What is white flat please ?
- coffee
- just coffee ?
- with milk
- ok.. and what is cup of joe ?
She just litterally pointed something in the air.
We took two espresso and left.
Disgusting.
Joe and the Juice, you should probably review your recruitment !
This place and its staff need to be reminded that they are being paid to serve and paid by our purchases. Impatient and unkind shouldn’t be qualities in a coffee shop. If you hate people go work in somewhere else.
The people working here are either depressed or are too cool for school. Total attitude problem. Also, they play obnoxious gangster rap like they’re a club in Atlanta. Couldn’t stand it.
You guys represent your country and the impression that I got from the staff leaves me not wanting to return to Iceland for anything more than a short layover.
Turkey sandwich was good. My friends spicy tuna was even better. I was a little apprehensive about the super thin bread, but it was really good! Great food to bring on a plane.
We had an avocado sandwich and coffee. The sandwich was fresh and very tasty. Better than most of the other airport food we have had. Would recommend trying it
I can't speak for everything on the menu but what I got was easily the best airport food food I've ever had. The turkey sandwich and power shake are legit.
Unprofessional and arrogant staff. Food/juice is good but service is very poor. Too bad that there is not a lot of competition in that part of the airport, they would totally feel the difference!
This has probably been the worst coffee experience while in Iceland. The regular coffee was terrible and tasted burnt. There were no lids and no milk or cream. We bought 16oz. coffees and drank maybe 2oz from each. Terrible.
I was a bit disappointed the guy that make me a sandwich was the same guy that was dealing with all the money and he did not put gloves on. Not very hygienic. House of the sandwich was kind of blah not really any flavor. For the price I expected it to be full of flavor. The style of the place is nice the concept is good
I would say this is the best eating/drinking option at the Keflavik airport. We had the panini style sandwiches, they were made really fast (even though it was really busy) and they were really good. The pictures don't do them justice :)
Most arrogant and unprofessional kids running a fast-paced business in the middle of an International airport transit!!! Twice they got my name and my order wrong.
Okay You are in Iceland, you want coffee, and you cannot find ANY open coffee shops! Wait; Joe & The Juice are open, and boy can they deliver. The coffee is excellent, their pastries are scrumptious, and their breakfast sandwiches keep you full for your next flight.
Joe and the juice - Because what travellers need is lukevarm coffee and insanely loud american rap music.
So, they size their coffees with different colour cups. I had a purple (6oz) Latte the other day and realised that it was quite small. Today I asked for a yellow (12oz) latte, which was a waste of time because the cup was only half full !! Add to that the fact that, if you order a sandwich, they only start to make it when there's a lull in people ordering smoothies. Not all that impressed really.
Nice selections of smoothies. The prices were as you would expect in an airport. Liked the music they were playing. Overall not a bad place if you want to get a quick bite.
Delicious sandwiches and shakes. The sitting area is comfy and way better than anything else you can find on the airport (at least outside of the security area).