Excellent veterinary practice, staff so helpful and friendly as my dog is very nervous when attending. Highly recommended.
Very friendly staff and vets, make you feel very comfortable and lovely positive reinforcement methods used to make the dogs as comfortable as possible.
I visited Sandyford Vet Hospital last week for Annie to have her boosters and blood test. We were very well looked after and I was very impressed with the practice after it's refurbishment.
Such a great experience at Sandyford veterinary hospital. The staff are all so friendly and caring. I would recommend this place to anyone looking for a great vet!
The team at Sandyford Veterinary Hospital are extremely skilled in their roles.
Martin, Kim and Amy are who I deal with on a regular basis for my dog Billie, she is a Cavadoodle.
She was very sick when she was a pup and SVH brought her back to full strength and great health.
She also goes to Doggy Day care on a regular basis and she litterly runs into the SVH because she is so happy when she is there and very well looked after.
SVH have a lot of building works going on at present for which this will stand to the clinic and the service is by no means reduced it is business as normal and that is down to the team who work here.
One thing I have noticed is that more support on the FOH / Reception is needed as the team are stretched to their max as it is a very busy practice and it will continue to grow IF extra support is put in place.
A suggestion for the top management-
Employ a full time reception team so the girls don't have to deal with ten tasks at the one time - it's nuts -
Short term loss for a long term gain. ( I can hear the words - WE HAVE A BUSINESS TO RUN AND ITS NOT COST EFFECTIVE) Open your eyes and watch the day to day business and you will see what support is needed to allow you to pay for the current works and to let the team do their jobs effectively and to grow your business and from a customer service point of view.
Do a S.W.A.T analysis of your business and this will give you answers and a clearer vision of your practice.
Specific roles for specific tasks / areas.
After all the team are humans after all and I'm sure the business you are loosing because of the lack of support on the FOH will pay for itself in time and it will mind the teams sanity and stress levels also hence you will reduce the loss of individuals who work their.
The team are always in good form but I am from a business/ Customer Service / management background and as a customer I see everything.
Happy Friday.
Very kind, caring and knowledgeable staff. Very happy knowing my doggie is in safe hands.
Have been coming here for years since someone recommended it as a good 'cats' vet. I'm sure they're a good every animal vets as Martin and all the staff (and not forgetting Sandy the dog) over the years have always been very friendly and helpful and will take time to explain things really clearly.
I found a lost dog who was wandering around a car park nearby and brought him to the vets to see if he had been chipped, he had but unfortunately it wasn't registered. As I was on a motorcycle that day the receptionist offered to hold him for 2 days to see if they could reunite him with his owner. Many thanks to Sandyford Vets for their kind hearts.
Brilliant Vet