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Added by Jopie, at 19 January 2017
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday Closed
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10 Reviews
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06 November 2017
Should of read reviews. Worst place for getting to back to you. Never rang me back had to chase and last I spoke to Graham who I was dealing was to get back to me again and never heard I wasn't bothered at that stage. I rang another Renault garage and they sorted me with a new car straight away within 10 mins on phone. Stay away
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04 November 2017
Great service. Lovely staff. Great range of cars.
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18 October 2017
Fantastic service and very courteous and helpful staff. Highly recommended.
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06 October 2017
Absolute Disgrace. I have recently bought a car with Keary's, on the Kinsale Rd Roundabout with Renault. All was ok as we were looked after once someone noticed that we had an interest in buying a car. Mike approached us and gave us the details on a car we were looking at, and we told him we would consider it but he told us if we left that it would be gone therefore we put a deposit down on this particular car half an hour after we left, through the phone and paid by card.
Mike did not take any details, he told us he would call during the week when the car was ready as it was an English car that had been brought in so he was waiting for registration which was completely understandable. I had no problem waiting, but I was not informed of how long. I needed to know this information so that I could insure my car to drive it home. He explained that if we put the deposit down he would tax the car for us for 12 months which we appreciated very much.
We waited for a call which we did not receive, I had to continuously call reception and be put on hold numerous of times as not one other staff member knew about this purchase. Not one person could help so they had to keep ringing mike on his day off, to find out the details which he had not given to anyone. He said that he told his colleague Rory, to ring us, but as we had given up on phone calls and had to drive back to Keary's again, Rory had explained to us that Mike did not pass on this message to call me. The only phone call I received was to let me know that mike had yet made another mistake, and got the registration number of the car wrong.
So when I eventually got reception to contact mike to get a date to collect my car and pay for the remaining amount, we arrived at 2 o clock on the following Saturday to which Clare and Rory had to pick up the pieces of Mikes sale, and fill out a complete order form which they said he should of had done already, and I had to tell her the information such as the reg of the car, and how much I paid deposit as it was not taken down. The car was not even on the system, and none of my details were either. Clare and Rory were very helpful. When I explained to them that the sales executive I was dealing with was Mike, they both laughed and apologized on his behave before they even knew the full situation. Another sales member walked past and laughed 'No comment' when we said that it was mike, so clearly this is a regular issue.
The service from these particular staff members were the main reason I was not going public with this complaint, until I had to go back once again after leaving with the car.
I went back to get the manual book and the service history which should of been in the car. I then asked mike about tax , and he acted as if he did not offer to tax the car until I went through the whole conversation that was had and he told me that he forgot he said that. I also asked him to look at the cigarette burn holes in the back seats to give me a price on how much to get them fixed before they become worse. Of course, I am still waiting to be answered, but I refuse to waste anymore of my credit on calling reception, being put on hold, to be told that they don't know anything about it. He also tried to charge me an extra 1000 for the car, which I have full proof on the only page that he gave me stating the price and type of car that it was. This was an actual disgrace and I was insulted that he would think I would of tried to get away with something like that. At this stage all I could do was laugh at how ridiculous the whole service was. He told me he would have it sent out to me. He gave me a sheet of my service history that was only from what Keary's did for the car none of the years before that which will now be difficult if I was ever to sell the car on, but I am still waiting to even be contacted about when the tax disc will be sent out, along with the manual book.
This is unacceptable, and I will never be purchasing again with this company and I hope that this does not happen to anyone else dealing with this sales executive.response / report this review -
16 August 2017
Most of the staff are friendly and a good selection of makes. Used cars are unusually clean for a Cork dealer. Service staff are friendly in a boisterous sort of way. It would have a higher rating if they were able to deliver the new car I ordered off them within six months. I had to cancel my order and I suspect the delay was Keary's fault and not Renaults. They also gave me a poor value on my trade in, ironic as I had bought it off them in the first place. I will go back again though.
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28 April 2017
Recently had a service on my car, was dropped to wilton and collected when my car was ready, car was even hoovered and washed, delighted with all whom i dealt with.
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22 April 2017
Bought new car in 2014. Since then only the problems. Car broke after few days. Take them 5 weeks to fix it. Few months later parking sensor which the fit in broke. Very poor service. Highly not recomendet to anyone.
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04 April 2017
Had bad experience before but decided to give another chance. Service is very poor, they don't call even to try and book in. Prices for work is far more expensive that rivals. I am now going to drive another 1.5 hours to take my car to another dealership just to not have to deal with them again!! Also, after having 3 Hyundai cars I will NOT be buying another as I don't want to deal with them and they are the nearest dealership! I will buy something else.
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17 February 2017
Brought in my car in June for service, rear end brakes validated at 40%, and front at 30%. February, Rear end brakes gone and disks to be replaced, while the front brakes validated at 30%, but suddenly at 50% how is that possible!
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26 January 2017
Prompt Service, however there is next to no parking around the dealership.
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