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Added by Jopie, at 03 November 2016
Opening Hours
- Monday 10:00 AM – 6:00 PM
- Tuesday 10:00 AM – 6:00 PM
- Wednesday 10:00 AM – 6:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 8:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 12:00 – 6:00 PM
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15 Reviews
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01 February 2023
DO NOT ORDER FROM THESE 😡😡 we paid in full for a set of couches( over €2k) just about a month ago . We’re told they will be in for sure at the end of this month (January) . Rang today to find out what day this week we will have them and they have told us they will be at least another 4 /5 weeks . Asked for a refund as the chairs are in stock elsewhere , they will not give us a penny back. They are very happy to take payment from you , take to you very nicely when ordering , but then they couldn’t care less and leave a family without chairs for 4/5 weeks at least past the delivery date . No compensation offered , nothing . Doesn’t seem fair to me .
When asked for a refund they said no , all custom orders are non refundable . When buying the salesman assured us the furniture was already on the boat on the way over , so they were ordered anyway . This was not a custom made order .
They cover everything in their favour in their terms and conditions . If this was read aloud to a customer when buying no one would buy anything from them . My order is now due Feb 23rd ( if that happens) and will need another week or two to clear customs / shipping, so a total of 4/5 weeks late( and this is not guaranteed) . If I ordered a small item I would understand , but to leave a family without a suite of furniture and not do the right thing which is offering them their money back to buy the suite of furniture elsewhere is very mean . We asked for our money back as another store can deliver to us in 2 days , we were told you should of read the terms and conditions . Their answer was no . STAY AWAY FROM THESE , SHOP ELSEWHERE 😡😡😡😡😡😡😡😡😡😡response / report this review -
20 November 2022
I purchased a dining room table 4 chairs, 2 carver chairs, from Hanley Furniture on September 2020 got the delivery just before Christmas as promised, But one of the chairs was broken, went back to the store and told the sales man he asked me to send him a video of the chair , that day I sent it off by email, it went on for weeks with me calling the store and going in but they kept telling us that it was the manufacturers fault,we got the new chair eventually it was different height and back was narrower had to go back again and again after back and forward for 6 months. I had no options but to go to the small claims court, They disputed the claim saying they had no copy of purchase , in court I had all my receipts for proof of purchase and photos of damage, the judge told them send me 6 new chairs with in 7 days in perfect condition and rescheduled the court date for 4 weeks, if I was not happy with them. Of course they sent out chairs all different. Hanley Furniture are just so bad. I went back to the court and to our surprise Hanley Furniture did not turn up I had so much proof the photos don't lie ,the judge ruled in our favour and we got our money back it took nearly 2 years, but it was worth it. Would definitely not recommend Hanley Furniture after sale service is disgraceful.
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21 October 2022
If I could give a negative star review I would. No information provided about the furniture at point of sale .they get every quick to take the sale price money but not issue a receipt . For the particular sofa set I ordered I did speak to sales in both naas and Liffey valley and not one person mentioned that the sofa’s were self assembly. Worst customer service
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16 October 2022
Great customer service, great quality products & arrival time of delivery just as promise. Great, What more do you need.
I would definitely recommend shopping here.response / report this review -
09 September 2022
Do not trust them they lie to make a sale. And when ya come back to them they don't want to know. Bought insurance through them to cover my sofa two years ago and was told that the electrical motors is all covered no problem and I have the one year warranty. Guess what the insurance they sold me does not cover that all. The sofa Motor is now broke and hanleys furniture don't want to know. Quality of product bah your having a canary 3000 down the drain a sofa should last last you years not min 2 year. Joke avoid them. Really I would never believe negative comments but honestly they don't care once they make the sale.
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28 October 2017
I would highly recommend Hanley's to anyone. They have lovely friendly staff, huge range of stock & if they haven't got exactly what your looking for they will try there very best to get it! Theye also have very competitive prices.😉
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26 October 2017
Rude!!!!
Purchased a carpet last week and I have been told I can return in 2 days if doesn't fit.
Went to the shop to return the carpet within 2 days, there was a different person and said they don't have a refund policy. When I explained about what other salesperson agreed for refund when I purchased it, he(the director) said " I am the director has what ever I say is the final decision".
There carpet is damaged aswell which I noticed later but still I couldn't replace as they don't have a refund policy.
The director talk so rude when i went to return the carpet. Terrible attitude
Beware!!!!response / report this review -
23 October 2017
Terrible terrible attitude from the company. Purchased a table and chairs to be told it would be delivered within 2 weeks, but to expect a call within 5 days to confirm. Contacted them after 10 days to be told that they hadnt heard from the supplier, which they thought was strange. Only because of my phone call did they bother to call the the supplier. They advised would call me back later that day, or first thing the next day with an update. It never happened. I gave them the benefit of the doubt and left it another day. Nothing. Rang them the following day (2 days later) and was told the dining set was no longer available. Advised they would call back "in a day or two" with a resolution.
5 days later, nothing. I rang them and they advised again they would chase up and call me back the next day at the latest (this was a Thursday). Nothing again! I had to ring them again on the monday to find out and they said they are looking for a replacement but it would be within "a day or 2" when they had an answer. Nothing again! I went to the store on the Saturday to find out what was going on, to be told they have a replacement for me, but I had to pay more for the replacement (typical sales con!) and that they didnt know when it would be available (could be a week, could be 6 weeks!).
At this point, I just wanted my money, as it was already 3 weeks. Was told I would have to wait for a cheque to be issued, and could take up to 5 - 10 days to clear!! Another 2 weeks without a dining set, or the funds available to purchase another one. When I complained to the salesman who sold me the table he told me "I am the company director. What I say goes. I dont have time to be calling customers back or chasing up their issues!" (Thankfully I have all calls recorded so can provide that verbatim if required.)
In summation: They sell goods that they dont have. Dont tell you they dont have them. Dont bother to contact you when they say they would. Make you wait until you are desperate and then try charge you more for a replacement! And if you refuse, you'll be waiting for a refund cheque to clear! AVOID!!response / report this review -
19 October 2017
Have purchased a dining table with 6 chairs and I was told they would be deliver in 3 weeks, no any call till 5 weeks and when I called, I have been told only dining table is available but no chairs and it takes 2 more weeks to deliver the chairs. They said they have sold the chairs separately as they were expecting new chairs to arrive but got delayed. Finally chairs arrived after 2 weeks and it took totally 7 weeks for the delivery. When i opened the box to fix it, dining legs were missing and when i called for legs I have been told the delivery is only on Saturdays so I had to wait one more week. But on multiple phone calls and requests, they arranged delivery after 3 days.
I have written the same comment in fb page but they have deleted my comment and blocked me.
The staff is very unhelpful except Ger. They never call you unless you call them for deliveries.
I will Never buy any stuff rather I buy the same product in Michael Murphy.response / report this review -
06 September 2017
Nice store but many of their advertised products online are not stocked in store.
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29 March 2017
Beautiful furniture. Bought a dining table, chairs, mirrors and a bed, never had any problems at all
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13 February 2017
In June 2016 I bought one large table and a cabinet with 8 chairs . I was told they would be delivered in 6 weeks. They arrived the second week of September. The table was damaged but I was told I would have a replacement the following Wednesday. Following many phone calls the replacement arrived two weeks before Christmas. Not only was it also damaged but was a completely different model . I was told that they don't deal with the suppliers of the table any more but that they could return the original table and I could have a partial refund . The table arrived 4 weeks later but I am still waiting for the partial refund.
I won't be dealing with them again.response / report this review -
05 February 2017
Bought table and chairs, 2 of chairs delivered were terrible quality, replacement chair sent was also faulty. Over 2 weeks waiting on further replacement. No contact from staff unless I ring to follow up. Will never go near the shop again. Avoid.
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22 January 2017
Beautiful furniture but dear and not much help on queries
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10 November 2016
Good choice of furnitures. Mainly oak furniture. Competitive price. Good place to visit to compare prices.
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