Located not far from the heart of the town, grand Hatika hotel provides swimming pool, bike rental, car rental, ballroom. The WiFi connection, staff, food (not many to choose compared to other 4 star hotels) are ok. Because it's nearby Tanjung Pendam, a beach where lots of cafe are located, the hotel itself is a good place to stay.
I stayed here for 4 nights and in my opinion there are much, much better alternatives with similar or even lower price. I would prefer BW Suites or Santika Premiere rather than this hotel.
Wi-Fi did not work in my room. I have asked for them to repair it 5 times, and until I checked out it was still not usable.
Laundry service was fast but you have to ask the housekeeping for your laundry to be delivered to your room several times. In my case it was three times.
Breakfast sucks big time. They don't provide tea/coffee service, the waiters were unresponsive, they didn't refill the drink or the food when it ran out, the selection were very limited, they didn't even provide basic cutlery at the dining table so you have to go and pick it up somewhere else.
Meeting room was okay.
Room was spacious and so is the bathroom, but they are old fashioned. The rooms have no plugs near the bed and the only unused plug I could find was near the TV, which means it is very inconvenient should you want to play your phone while charging. The lamp was too dimmed somehow. The housekeeping service forgot to give new towels almost everyday even though you already asked them. The amenities were pretty standard. I am a little bugged that they put the shampoo and liquid soap in a rather rigid vials so it was hard to squeeze out the contents.
The hotel does not have gym or fitness center. It has a rather small swimming pool.
The location was good though, exactly at the front of Tanjung Pendam beach entrance (though this makes any noise from the events at the beach penetrate your room, but I don't mind this too much) and very close to the mosque.
All in all I do not recommend staying here.
Need improvement for 4* hotel specialy for daily food for customer
Hotel near beach good for morning jogging
Hotel have rent bike very helpful for easy bike in the morning
No gym, no spa, no massage. Lot of choice at breakfast. Electricity not stable, I experienced 2 cut offs in a morning.
Best place at center of city, clean hotel, nice staff, in front of tanjung pendam beach. But ordinary breakfast.
Nice hotel, close to the beach. Breakfast is good, but less varieties & doesn't refill fast. Room needs a little more lighting touch.
Their meeting rooms are decent, as well as their rooms. However they provide tasty & delicious meals which are totally fit for Indonesians. Try the menu Gangan Ikan/Lempah Kuning.
Great hote. Close to beach.
Good location, clean, good service. Food standard
Check in take more than half an hour.
Rooms and building looks kinda old and a little smelly.
Bathroom water is brown, like literally brown.
Food is delicious, local style delicious.
Just across of Tanjung Pendam beach.
There's a local convenient store right next to the hotel complex.
Plus : Location strategic on central city park and entertain places, Breakfast is good, there are several types of food choices.
Minus : Receptionist service is rather slow serving customers, Room rates do not match the room rating.
Cheaper for resorts and semi city hotel, Meeting Rooms facility excellent
There's a swimming pool, wifi, everything! Love this place.
If you can't afford BW Suite, Grand Hatika is a nice option to stay over in Belitung Island
clean, quite big. the service is good
Good room, beach view, friendly staff, good breakfast, walking distance to beach and town center
Very good hotel.. At cross you can meet beach