Szepsegtrend.hu webáruház

Location :

Budapest, Podmaniczky u. 11, 1065 Hungary
Added by Jopie, at 03 January 2020

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• Anna Pap

  14 February 2023

  I ordered a set of scissors on Jan 27, they said 2-3 days for purchase, 3-4 for delivery. Almost 3 weeks have passed since then, I received a "product under purchase" email every week, but today, February 14, I received a GLS email saying that "a package has been put together for me". Two hours later, I received an email from the webshop saying that they could not get the scissors. Now will I receive my ordered products or not? I asked the girl on the phone. He said I'm not even in the system, and the scissors can no longer be ordered (although my website is still up). You asked, haven't I received an email about this in the past few weeks? well no. Phone? Nor. The GLS? They don't know why GLS wrote me such an email. They must be happy. He said they wouldn't send me the scissors. Well, I would like to thank you for your work.

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• Szandra Wenner

  12 February 2023

  On January 11, I ordered 2 hair curling foams, after about 1 week a lady called to ask if she could send 1 in stock, I said of course! Nothing since then, I wrote an email and I didn't get a reply!

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• Boglárka Nánai

  03 March 2021

  I ordered 7 hair extensions from the site. They told me afterwards that only 5 pieces were available, this was not a problem, I asked for 5. Unfortunately, the courier did not know about this information and asked for the higher amount. I didn't have time to send it back because I really needed the raw material. I thought I would talk to them over the phone, as they were very nice and helpful before. I wrote an email, called the specified (4 phone numbers), but no answer. Unfortunately, I was very disappointed, the product itself was of good quality.

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• Gergő Szembratovics

  27 May 2020

  We ordered 2 products. A great hair dryer that arrived and a hand sanitizing soap that was not in the package. The value of the soap is HUF 1,980. It was also very nicely on the invoice included in the package. I paid the courier by cash on delivery. Since then, I can run for my money, because they neither answer the phone nor respond to emails. They advertise that you can pay by card at the courier, but that's not true either, because they didn't sign up for card payment, so when I flashed my card, the poor courier just shrugged his shoulders that he couldn't do anything with it. Fortunately, my friend who lived in a house had enough cash.
  I think I was quite patient trying to call, write an email and then I waited a week. Nothing. In the first place, the email address on the invoice is not active, and there is no reply to the one on the website.
  I would recommend many things to my enemies, but not even you to them
  
  27.05.2020
  Thank you for the answer, but the courier is not at fault and perhaps this was not the most important point.
  On the one hand, he had a terminal, and on the other, he showed on his small gadget that it was not possible to pay by card at a given partner. So the local courier is not responsible.
  I did send an email to the incorrect address on the invoice and to the correct address on their website.
  
  Thank you, the soap arrived today as promised.
  
  The outrageous thing about the whole story is that no one took care of it when I wrote an e-mail about the error, but when my flatmate inquired at the same e-mail address about whether we could pick up the product in the store, he received a reply shortly after.
  I never reached you on the phone.
  I am also convinced that they were kind enough to send the soap out in the end because I took the trouble to write here and the public is the public.
  I readily believe that the business model is not based on scams, anyone can make a mistake, it happens that a product is left out, and I would have simply left. At the same time, I think it was by no means a straightforward or simple process.
  
  I would check 3 things right away:
  My contract with GLS.
  
  My email service provider, because let's say they didn't receive my email, this could cause a similar problem.
  
  The correctness of the contact information indicated on the invoice.

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• Nóra Kusev

  10 January 2020

  One of the elements of my order placed on December 12th was out of stock, and they take 3-4 days to get it in the confirmation e-mail and on their website. After a week of waiting, I wanted to inquire by phone, but no one picked up either the landline or the mobile number, even though I tried persistently. They already responded to my e-mail, but could not provide any information. Then they promised the product for the first working week of January, I asked to let them know on Monday when I can expect the products to arrive. This did not happen, I had to search for them again. After a month of waiting, I manage to receive my order placed for Christmas. There were two girls working in the shop when I was there. Only one served, the other did not look up from the monitor, even though there were several customers in the store. They were only willing to say hello back when I was leaving. It took a long time to prefetch my order.

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