It's a small shop, with a seemingly limited selection, but with an excellent, knowledgeable young sales lady.
After a year and a half of trying all kinds of fashionable hair dye brands, I finally managed to achieve the desired result again, thanks to the patient and helpful professional help!
The service is very correct, the seller is kind. The products are very good, the price-value ratio is adequate. I can pick up my online order in person at the store, cash on delivery.
I placed an order 2 weeks ago for 3 laps, I was told that the smallest one is currently available and they put it aside for me until the other two are ordered because it is out of stock. After 2 weeks, I received the notification that everything had arrived, and then I also received the GLS notification about the package number, etc. (Friday). On Monday, I received a message that they don't have any and they can't order from what they originally set aside for me at the very beginning Did they sell it to someone else?! I called the 5 phone numbers provided several times during business hours, but no one answered. I do not recommend them to anyone. Communication 0, rudeness and jerkiness 10/10.
The 2 stars are solely due to the Customer Service Lady, because I spoke to her about 10 times before my order arrived.
The operation of the webshop is a downright disaster. I placed my order on January 28th, which arrived on February 4th!? In 2020, this is a brutal system error and leads to Customer dissatisfaction, because based on what is written on the page, it would not hurt to fulfill what they agreed to. If a company undertakes that if something is listed as "available to order" on the site, the procurement time for it is a maximum of 6 working days, they -would- be obliged to fulfill it. So.. I waited for my order for 2 weeks, which was after 10 phone calls and after one modification (I finally ordered only products that were in stock; I still ordered one product from another place because it was not in stock here. Fortunately, I placed the order there yesterday , and it was already here today morning), my order finally arrived today (February 12th) after 2 weeks of running amok..
All in all: if you're a millionaire for time and that's not always the case, then order from here. If not, better from somewhere else.
To the customer service lady Thank you once again for being patient with me and helpful. 🙏
Rubbish place. Rude, incompetent seller. Helping skills 0. What is on the website is not in the store. Training, however, yes. I will never set foot in the tuti again.