One side of the hotel is facing a night club and the party was literary in my room. I am student and I have been at many party hostels, but I never had it this bad. The windows are not soundproof at all and the party stopped at 4 a.m. In the meanwhile I could not sleep (not even with earplugs) and went downstairs to complain several times at the reception. To make matters worse, the bed- and pillow covers smelt like pesticides (!!!!). Next day I spoke with the manager to get my money back (first time I ever had to do this in my life) and he treated me extremely bad. He kept yelling at me, saying that if I wanted my money back every guest would at the wrong side of the hotel, that it was the club’s fault not his and that guests only cause problems. Even though I could not cancel my second night, I changed hotels. A real NIGHTMERE!
Nice place and convenient location. The parliament and Danube River are on about 30 minutes by walk. There are a lot of restaurants and shops around. Nearby there is a bus, tram and trolleybus connections. The rooms are clean. The breakfast is also good. The staff is polite. The only small negative is their slow reaction when we need to add some hotel toiletries. When the liquid soap finished we waited till the next day, and had to remind them a few times. But overall, for that price is very good!
Very clean, they changed sheets every day, very good breakfast. Location is perfect. You don't need metro or tram I'm very satisfied
It happened last year! - worst experience
I spent one night in Queen Mary Hotel. I chose this place as it is in the VII. Dictrict in Central Budapest. Everyting is just a walking distance away (Andrassy street, Erzsebet square, St. Stephen Church, Vaci street etc).
My room was ready at 2 pm and the recepcionist was very helpful, kind and friendly.
I found my room and the hotel a little bit old-fashioned. But my room was clean and nice.
The bed was alright, nothing special.
The breakfast is just a quick –easy breakfast, a little someting to grab. You can choose from cereal, yoghurt, rolls with marmalade etc and coffee+orange juice+tea.
I would say everything was alright. The employees worked hard to keep up the hotel.
But hotel owner is very different. He is a kind of boss who used verbal abuse on his staff. The owner is pretty rude and a bit agressive and he can loose his temperature so easy. Obviously the owner cant deal with his guest and his staff too.
I can speak Hungarian so I could understand everything and I was pissed off to hear the boss (owner) talking to his recepcionist. I really dont believe that verbal abuse is a way of achieving the good service. The boss was blackmailing the recepcionist and told him „You can pick up your coat now and leave. You do a bad a job here”. And the worst thing is everything happaned just in front of me.
I am sorry but If you have problem with your people try to solve it after the working hours and try to be diplomatic.
Altogether: Location is great, hotel quality is alright, but old-fashioned, staff is excellent, boss is awful.
Location is good . Value for money is great
The building and rooms are ok. But
We had broken lightbulbs in both the rooms we had. The wifi is so week that it doesn't cover the room. The safe is located on the floor in the wardrobe. Check out is early (at 10.00) and there is no secure storage room if you want to leave the bags for later pickip. The door to one of the rooms could almost not be closed.
Clean, well located and the people are friendly
Services are very good and friendly. Cleaning everyday. A little bit far away from city center. Weekends were noisy on the midnight if there was a party in the bar.