Name: Zuji Limited
Address: 29 Leighton Rd, Causeway Bay, Hong Kong, HK

Zuji Limited is a travel agency, located at 29 Leighton Rd, Causeway Bay, Hong Kong. Visit their website www.zuji.com.hk for more detailed information.

Location :

29 Leighton Rd, Causeway Bay

Contacts :

Added by Jopie, at 13 August 2011

Monday 9:00 AM – 1:00 PM, 2:00 – 5:45 PM
Tuesday 9:00 AM – 1:00 PM, 2:00 – 5:45 PM
Wednesday 9:00 AM – 1:00 PM, 2:00 – 5:45 PM
Thursday 9:00 AM – 1:00 PM, 2:00 – 5:45 PM
Friday 9:00 AM – 1:00 PM, 2:00 – 5:45 PM

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Steffel Fenix

03 May 2018

Terrible agency, I contacted the customer service it took forever before getting an answer, I asked for a flight change, they charged me 10 times the prices they should have.
Tsz Yeung Calvin Chan

20 February 2018

Worst Travel Agent for sure. Customer service not helpful at all, the website is unclear, easy to fill in the wrong info. Then they will charge you to change. You have been warned
Bobby Tam

13 February 2018

garbage website input hong kong it said invalid country input china also invalid country
Hazel Law

10 November 2017

Deceiving travel agency. Do not purchase tickets from this place. Bought four tickets via zuji to Malaysia but needed to change the spelling of one of the names the SAME DAY. Airlines allow free cancellations within 24 hours of purchase but this place chargeD 50USD to do so. WORST EXPERIENCE. You have been warned.
Joan Ghee

29 July 2017

Worst customer service I've ever seen. Good luck getting any help. Long wait over the phone, bad English. A one star rating is even too much as rating
Ross Dunwoody

30 June 2017

One of the truly worst customer experiences i have had. I recommend that you do not use this service but either book directly through the airline or through another provider
Anita L Hummel

22 May 2017

Do not buy from them. I bought a ticket and they charged me but did not issue it. I had to rebuy the ticket from Jin Air, so it seems that between then and Jin Air are issues. They never sent me info they issued it but yet charged my card. These guys are not honest. They cheated me out of an air ticket.
Zoltan Veress

29 February 2016

I was victim of a credit card fraud by someone using Zuji. Unfortunately Zuji customer support is NOT willing to help you they only help if you want to buy something from them. Be extremely careful when you are using their services as they seem to be happy to process fake transactions for anyone. They advised me to call some overseas number adding even more costs to the lost money. Terrible service!
Krshna Moriani

09 July 2015

Unverified seats at unverified prices!

So, I am a university student from Hong Kong but I study in Melbourne. While visiting home, I needed to book flights back ASAP to attend orientation. I booked my flights through Zuji on Cathay Pacific and Qantas with the itinerary looking as follows: Hong Kong>Bangkok>Sydney>Melbourne. The next day, I receive an email saying that the seat I HAVE ALREADY PAID FOR is NO LONGER AVAILABLE. They said the airline wanted me to pay nearly twice as much if I wanted to keep the seat they said was no longer there.

If that wasn't bad enough, when I rang them up, the nice and humble sounding man on the other end was far from helpful. The conversation consisted of me telling him my details, him reading the email exchanges (which stated I want a complete refund) and then him proceeding to ask me "So, do you want to pay the extra USD$1200?" NO! Granted I may have been a little rude and I really controlled myself to not sear at him. But this company is rubbish. Unverified seats at unverified prices! I DO NOT RECCOMEND ZUJI TO ANYONE!
Shinji Ogo

13 April 2015

The customer contact advisers are good for contacting on changing flight schedule, I think they invested customer service. Because someone said formerly it was bad. But I feel they improve their service. I satisfied their service.
Mohamed Soliman

03 November 2014

great
A Google User

20 August 2011

their customer service is appauling! don't reply to emails after days. phone just rings - no answer. has automated responses on the phone so you can't actually speak to someone.

They've changed flight bookings but are completely inflexible to rebook! not the first time either! Look for others!