DeeSonii's

Location :

220 E Harmon Industrial Park Road #B1,C1, 96913 Tamuning
Added by Jopie, at 01 January 2020

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• Anonymous

  01 January 1970

  Been going back for more. Had at least seven ACs installed at various locations. Intend to keep going back.
  
  
  
  
  
  Haven't found a competitor to beat them on price, warranty, quality, and service.
  
  
  
  They are the first AC company to provide me with the government rebate forms.
  
  
  
  Their guys stand ready to serve me when I need them but very importantly they let me use my independent contractor for installation and service. It is a big time saving for me when I can use someone who already knows the building and my standards, and will do things my way without me having to be there to supervise every second. That frees me to work on other things, getting multiple things done at once.
  
  
  
  
  
  DeeSonii's has been flexible in meeting me more than half way.

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• Anonymous

  01 January 1970

  Best service Thank you Mr Chuck. From helping find what I need to setting everything up. Installers were very helpful from advising me from what I need and don’t need. They did a great install and refund me for the items I purchased and didn’t need. I have gone to them twice now and convinced other family members to go with there great service.

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• Anonymous

  01 January 1970

  I want to start by saying I never write bad reviews, and I am not one of those super picky people. I am writing this review so people like me don't waste their money with this terrible company! I called DeeSonii's to service my central A/C unit because of a spike in my power bill. Over the phone they informed me the servicing would cost $180 and to have the cash in hand. I agreed. After all, it was a small price to pay to get my power bill back down to the normal $350 per month I'm used to paying. It had suddenly spiked up to $650 one month, which is why I called in these "professionals." When the technicians arrived they took a quick look at my exterior fan unit and said the "servicing" could not be done because "the capacitor needed to be changed, and it needed Freon." They said the price was to be $180, the same amount I was prepared to pay for the "servicing." What a strange coincidence, I thought. I paid them and they handed me a receipt that was impossible to read. It looked just like a bunch of scribbles. Feeling as though I might've been conned (you kinda just know when someone is lying to you), I called their office 10 minutes after the technicians left. I expressed my concern to the manager, Chuck, and it felt like he didn't care at all I was concerned. He did offer to email me a receipt that I could actually read. I wanted it so that I could educate myself on my a/c unit and avoid being scammed again. Of course, Chuck's digital receipt NEVER arrived, and on with my life I went. That's after I researched the cost of a capacitor online and realized it should cost around $15. Add 2 pounds of Freon and somehow I wasted $180 of hard earned money with that gut feeling I had been ripped off. I shrugged it off, and looked forward to my next power bill, hoping that at least they had fixed the problem. My next power bill arrived and it was $730! (I even did my best to save power for the rest of that month after they supposedly fixed my A/C). When I saw this new power bill, I thought maybe my power meter was bad so I conducted a test with an electrician friend of mine, and we narrowed the problem down to the fan unit that they worked on. Of course all my suspicions were confirmed. I called Chuck back and nicely explained my findings and frustrations. After another call where I confirmed they had misdiagnosed my unit, he finally sent one of the techs over to take another look. The tech wasted my time trying to find an excuse as to why my unit wasn't fixed. He also had the nerve and try to upsell me into buying a new control panel from them and that may be the problem, but he was not sure. I finally called another company and 30 minutes later and for a much cheaper price, my unit was finally fixed!! Long story short, the Deesonii techs didn't know anything about my unit and instead of being honest and owning up to their faults, they decided to scam me with useless work. I just hope others don't make the mistake of hiring an incompetent and dishonest company like them. Not to mention they showed up 4 hours late to my initial appointment and keep telling me the guy will be here in 5 minutes. Just a bad company from start to finish.

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• Anonymous

  01 January 1970

  Thanks for your service

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