Sunset Cafe

Location :

Calle Santander, Panajachel
Added by Jopie, at 10 October 2016

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• Anonymous

  26 April 2018

  The views are amazing especially as the name suggests at sunset

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• Anonymous

  22 February 2018

  We had a great experience. Great view and attentive service. Large menu.

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• Anonymous

  14 January 2018

  Fantastic views from this place and nice atmosphere. Dined here 3 times and would come back for more. They have tofu on a menu and they were happy to adjust the meal to be vegan. The guac and nachos is to die for! Highly recommend

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• Anonymous

  04 January 2018

  Best views of the sunset, cheap beer and snacks, and live music at night

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• Anonymous

  27 December 2017

  Food is very good with a great view of the lake. The staff are friendly and welcoming. I always come here for something to eat when I am in Pañajachel.

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• Anonymous

  06 September 2017

  Not only the food is basic, and generally it has a bad service, but this time they really blew it. So I don't recommend it at all.
  
  This is a report on how employees of Sunset Cafe in Panajachel, Sololá, Guatemala Harassed and Threaten me and two friends after complaining about the bad service:
  
  On September first 2017, at 4:30pm me and two friends arrived at Sunset Cafe to show our guest from Cuba the Atitlán lake's beautiful view. We barely view the menu and asked for drinks, then the check came and we gave the waitress two credit cards in order to pay. She said that it was impossible to do so. We told her "we didn't know about that, you didn't explain to us anything about payments or restrictions in advance", but she insisted it was our fault and responsibility to know that, and that she didn't have to tell us anything because it was written down on the menu and that it was our problem. She was hard on us and abusive. "Their policy" was: not accepting two credit cards to pay one bill, not even one credit card on a bill less than Q100. They didn't give us "factura" [ticket], for the taxes.
  
  We considered it a bad service, so my friend asked them for the book "DIACO" [from a government's agency] which all the customers are allowed to ask in order to make a complaint about a bad service in a Guatemalan's commerce, all the shops must have it for the clients.
  
  They gave us nothing. We waited, and no one seems to care about. The lady cashier, seems to be the person in charge, so I asked her for a supervisor, but she immediately yelled me "there's nobody, unless you want to go to Sololá [the village] and find her". At that moment no one else besides the staff was there, neither other clients. We were all alone. The lady went mad and everyone around her started to follow her lead, surrounding us and yelling at us saying we were making problems, and that we weren't welcome at that place. She keep yelling at us:  "WHO IS TREATING YOU BAD?", "why do you want the book?", "YOU ONLY WANT TO MISLEAD PEOPLE!", "YOU ARE THE ONES WHO ARE TREATING US BAD!". A waitress yelled to us: "NO ONE is giving you NOTHING, because we DON'T HAVE A BOOK, so GET OUT!". Like an enerved group they were intimidating, humiliating, and threatening us in different ways. The security man said: "SI NO SE LARGAN, HASTA SIN LLANTAS VAN A QUEDAR" [if you don't live now we'll flat your tires], he tried to take my friend's phone because he was trying to record what was happening. 
  
  We feared for our lives, because in my country people can get violent, in the village's streets you don't have to make any complaint or so because locals could get extremely violent specially to Guatemalan tourist.
  
  I have the responsibility to report this problem, so people can be aware of this place, that is known in our community for the bad service and food, for years, and that it's also a NO SAFE place to be.
  
  Sunset Cafe Restaurant: "LA CAIDA DEL SOL", INVERSIONES NATASHA, SOCIEDAD ANONIMA. NIT: 7675984

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• Anonymous

  23 January 2017

  Great view of the lake however food is only ok and service is slow. The live music can be too loud to talk sometimes.

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• Anonymous

  10 December 2016

  They have a great view but the food and service is very mediocre.

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• Anonymous

  09 December 2016

  A nice bar at the end of a street right on the edge of Lake Atitlan: a great place to watch the sun go down over the volcano and enjoy a drink.

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• Anonymous

  24 October 2016

  We often head down to the Sunset Cafe for some great Mexican Food which is what I say they are great at.
  
  Evening you can enjoy a local band while you enjoy a great meal at a reasonable price.
  
  The you have the views of San Pedro Volcano as the sunsets behind the volcano.
  
  Service is very good and the staff are always right there taking care of any needs.
  
  Great Place.

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• Anonymous

  17 October 2016

  Decent spot to have a drink. Pricey, but you're paying for the location. Didn't try the food.

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