Not even checked in and the customer service is disgusting. Maybe they need more training.
It has a great breakfast area overlooking the sea and is so peaceful and the staff are friendly
Awesome place to stay. The staff are so hospitable and friendly. Makes you feel at home
Love this Hotel. Great views, food and the staff are so friendly. The rooms are clean and tidy with all the comforts of home. Would recommend to anyone working or relaxing in and round Suva.
Very nice resort we really enjoyed our stay here. Pool is really nice great views rooms always kept imaculate. Very friendly and helpful staff
Stayed for only one night so couldn't make full use of the facilities, but had excellent service from the friendly staff. As with some other reviews the upstairs room we stayed in could do with a makeover.
Room was tidy and matched pictures online but up close/in person it is dated compared to Novotel hotels in other countries. Bathroom had no toilet paper on arrival and only one towel (no face cloths or hand towels either) so we grabbed the spare toilet roll from the wardrobe and asked for an additional towel which was brought up promptly. Shower head attachment on the wall was cracked so had to be used by being held in one hand and bathtub is painted which I can only imagine is a short term measure until a full renovation can be completed.
Not sure if all rooms are like this and as for the servicing of the room when we arrived, this is a one off as others in our group had toilet rolls and two towels as would be expected.
Great stay. A FJD 20 taxi ride into the town centre. Food nice. Great waterfront restaurant. Modern rooms.
Definitely coming here again, I absolutely loved this place !! The staff were amazing ❤
I came to Suva in mid-November as a business traveller. I chose the Novotel to stay at after asking one of the businesses I was visiting for a recommendation. The Novotel is situated near the centre of Suva. The room was clean and pleasant (and a little dated) but good value for money. The view was very nice. There was a swimming pool but no beach - but as a business traveller I did not need either. The breakfast menu was basic but sufficient. It rained every day. The staff were friendly and helpful. The WiFi worked well.
Wow. Seen this online and when we arrived it was breathtaking. Stunning view amazing service. Lovely swimming pool. Delicious breakfast included. Service was 10 star.
I was disappointed, when I came to Suva. It was different from my expectations. I thought there is a vacation spot.
However, I was very satisfied with this novotel hotel. There are very nice view, very kindly staff and good facility. It made me relax and happy.
It would be perfect if some facility like insect screen, light was fixed and bad smelling stuff like cushion was cleaned.
It's ok. Good bed, warm shower.
The breakfast is good. Dinner not so.
Well stayed in this hotel earlier this year booked through Expedia who managed to block my review. Hotel rooms carpet were found dirty and mould built up around corners. Beddings and pillows had a distinctive smell, Very deep pool not suitable for kids, food and drinks were expensive.
Downstairs room had air gaps and a sea centipede was found crawling on my leg while I was sleeping-very scary experience.
Good location, lobby is fantastic, great sea views.
Very nice location. Beef and bacon burger recommended!! Staff are friendly.
We are regulars at the Novotel (because of my work) and have stayed here on and off for the past 4 years. Compared to most places in Fiji this is an excellent hotel but compared to western hotels it's only average. The breakfast buffet is one of the best in Fiji but grossly overpriced.
Hint: If you book through certain online websites you can get a free breakfast.
If you are looking for a hotel in Suva there are very few options for a city this size. The Grand Pacific is grossly overpriced but does deliver high end services (with small rooms). The Holiday Inn is nice but also extremely expensive. That means that Novotel is an excellent choice, especially if you get the free breakfast ;)
Nice place to relax. Excellent food and bar area
Very nice place. Well maintained pools. Awesome views. Went with family, kids just loved it.
I found the room I was staying in to be quite grubby. My room was on the road side and unfortunately right beside the local bus stop. The noise was loud until at least 2am. One night I had some of the staff knocking at my door which ended up being the wrong room. I was staying here for business and it was too noisy for me to sleep. You can hear other room doors being closed and people on the floors above.
I found the food over priced here. One evening I had ordered the rice noodle chicken salad and the rice noodles were replaced with tagliatelle pasta.
I wouldn't stay here for leisure.
Beautiful views and friendly staff. The rooms are simple but very clean.
Nice hotel. Room booking left us without upgrade, but after this was sorted a nice stay. Food was good and restaurant on the water charming
OK hotel for business trip. Staff is extremely nice. But if you come here book the sea view room. I stayed in the garden view room and it was dark and had a musty smell, even though it looked clean. I booked sea view room for the second night and was happy.
Overall ok. nice see view .. good rooms. small pool onlygood buffet breakfast
I left the hotel very disappointed and will definitely not stay there again.
The first impression walking in is a "wow" as the lobby, etc. is undoubtedly very nice , but you find out the truth when you walk into your room , which they called the "old" wing. We were appalled as it definitely was not up to standard and very very old, especially the bathroom. After one night we requested to be moved into an ocean view room, many of which were available, with no support or help from the reception staff, who were very unfriendly and rude. We tried again and again, and our request was totally ignored and preference given to other guests. I was somewhat obligated to stay at Novotel as 7 or 8 of our families had booked there, but that did not mean anything, and we all left very disappointed. Your front desk staff definitely needs professional training, which will do your hotel a lot of good. I must say that your housekeeping staff was kind and accommodating. Should you need the date of my stay, it was August 19 through the 22, 2016.