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Added by Jopie, at 29 January 2017
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9 Reviews
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10 October 2017
Aaaaaaaa amazing. They have all the cool stuff to do like reindeer aurora sleigh rides and husky sleds. I have never smiled so much in all my life. One night in the igloo was awesome watching the sky and snow. Three nights in the Queens Suite was amazing. Private sauna, hottub oh and go in the hottub in subzero degrees is awesome you wont stop loving life. The food oh man stay with the prepared meals it is delicious. The breakfast is buffett style which is great to get you prepped for adventures. If you have a chance go just go, oh and snow tank is so worth it just talking to the guy will have your jaw sore from the smiles he is great. The staff made the winter wonderland more of a heaven. Simple pick your adventures they arrange it tell you a time to be there and boom go, just relax and enjoy
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22 September 2017
An absolutely amazing place! We didn't see the Northern Lights unfortunately, but the rest of the experience was unforgettable! Very expensive, especially if you book the husky safari, snowmobiles etc but so worth it!
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31 August 2017
While not quite as glamorous as the West Village, it was still a very amazing experience. The cabins are lovely and fun. The staff are friendly and helpful.
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20 June 2017
This place is so creepy and bizarre. It has a fabulous website and a great sign, but when we arrived there wasn't anybody there. The reception was shut and the whole place felt forgotten and abandoned. Definitely stear clear!
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07 May 2017
you can Aurora gaze from the comfort of your own glass igloo, and stay in a traditional log cabin complete with sauna and open fire. How to get to Kakslauttanen: There are no direct flights to Ivalo (a 30 minute ride from the hotel) from the UK, but there are flights from Manchester, London and Edinburgh with stop-offs in Helsinki. Alternatively, you could fly into Helsinki, and make your own way up north.
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25 March 2017
The worst customer service I have ever experienced. They will rip you off for all of your money. AVOID.
We checked in at 2PM and were looking to shift our activities. There was no manager present for 19 hours over the weekend to deal with changes. Terrible terrible management and organizational structure. How is there no manager for 19 hours on a weekend? Are they sleeping or on vacation?
They tricked us into paying for 2 activities even though there isn't enough time and it overlaps. They tricked us saying we had time for both.
Luckily we didn't have a credit card on file so we said we are not paying for the first activity.response / report this review -
21 March 2017
The resort and igloos are super beautiful and comfortable. Food served in their restaurant is good too. But they could improve their staff service to make guests experience perfect and complete. Do not take their reindeer safari ride if you want to go Aurora Hunting. We took one and when the lights just came out, the 2 guides were chasing everyone to get back. This is a reindeer ride not aurora hunting. If you are interested in aurora hunting, go with those professional aurora hunting company.
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26 February 2017
There is really nowhere else in the world quite like this place. The glass igloos are so unique looking, such a different experience than you'll get anywhere else, it's truly breathtaking. There isn't a ton to do at the resort without paying a lot for excursions, so be prepared for that. There was dinner included in our stay and it was a great 3 course meal. If you're looking for an infinitely photographable vacation, this one is well recommended.
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05 February 2017
We read a few bad reviews before arriving but really, why are you coming to Lapland? Tranquility and natural beauty or five star treatment? Perhaps look somewhere else if you want the five star hotel service. The food is good though there was fairly limited choice (we are, after all, in the artic!), the cabins are great and the glass igloo an experience not matched. Set your alarm every hour through the night to check the sky; cloud cover was intense every day and every night during our stay but nature lifted her skirt for one hour at 3am on our last night. The northern lights are worth putting a bit of work in for! Unreal experience.
Stay in the West Village for newer / more lively experience. Stay in the East Village for a quieter more tranquil experience.response / report this review
