No he podido ir a la reserva que tenía pero han mostrado muy poca humanidad con mi caso: tenía una reserva no reembolsable pero debido a un problema grave no he podido ir. No me han querido devolver el dinero pero me han pedido que cancele la reserva (para que ellos puedan volver a alquilar la habitación). Me ha parecido una actitud muy avariciosa ya que si no me devuelven el dinero (están en su derecho, es lo que elegí), no me deberían pedir que cancele la reserva para que puedan cobrar dos veces por la misma habitación.
Sehr kleines Hotelzimmer direkt an der Rezeption incl. sämtlicher Gespräche. Toilettenspülung aus den darüberliegenden Zimmern während der Nacht. Schlechte preis Leistung. Lage in Ordnung. Schöne Dachterasse.
We stayed there 4x nights and booked a budget double room, we new the room would be on the ground floor (so street noise could happen) and that it would be rather small - that was exactly how we expected it so no issue for us BUT we didn't know that the room is directly located next to the heating / water system of the hotel as well as next to the reception / kitchen and lobby! It was extremely noisy from the hotel itself, whenever someone was using the toilet or taking a shower we could here the water floating and the pumps heating, especially nice at this wakes you up also during the night. Being located directly to kitchen, lobby and reception is very entertaining and frustratingly noisy as you can understand every single customer conversation! So don't expect to sleep and relax in the room. Of course we complaint and the reception already the first evening and the receptionist said that he is aware of this issues and that he can't do anything and we should talk the next morning with the hotel manager. If they know it's that noisy why didn't they make at least a note in the booking information the only write it's on ground floor but that naturally doesn't mean that you get all that noise from the hotel itself. So next Morning after a sleepless night we talked with the next receptionist and she offered us another room(for 2 out of the 3 remaining nights, last night they where fully booked) but we should pay 35-40€ more per night - we told her it's way too much for us for a room where they new upfront that customers complain about the noise (also this receptionist proofed by saying we know it's noisy but we can't do anything). By the way our booking rate was 60€ per night, so that would mean 60% more per night for them to be able to sleep! So we asked her to talk with the manager if we can move to the other room without paying a further amount, they talked but said again they can't do anything for us except we would pay that amount. So we called our travel agency and they where calling them and the receptionist told them it's not that noisy. That being said the agency asked us to make a video, we did and you can hear the consistent water flow sounding on a iPhone more like wind but you can hear the consistent noise which lasts day and night.
There was no excuse from management nor anything they where trying to make it better for us.
Why do I give 2 stars?
- Good location
- Nice roof terrace
- They gave us a small bottle of sparkling wine for the birthday of my boyfriend free of charge
If you want to sleep make sure to book a much more expensive room (but then you can already get much better hotels nearby) in one of the upper floors - even i can only guess that they are more calm as I didn't visit them.
L'hôtel est agréable, beau et très bien placé. Par contre, l'isolation des chambres à l'intérieur de l'hôtel comme à l'extérieur est vraiment à revoir.
L'hôtel dispose d'une terrasse des plus agréables avec une magnifique vue sur la cathédrale de Grenade
Hotel centralissimo, a tre minuti a piedi dalla cattedrale. Camera e bagno non molto spaziosi, ma molto belli e ben tenuti, puliti ed arredati, con una terrazza in cima al palazzo da cui ammirare la città con lo sfondo della Sierra Nevada. Non è possibile raggiungerlo direttamente con l'auto in quanto si trova in una zona pedonale, ma è disponibile un parcheggio convenzionato (Gran Capitan -12€/giorno) a poca distanza.
Loved it. Friendly staff and cozy rooms. Totally adviced.
We loved the experience in Casa De Federico. When we arrived, they friendly provided us all the information we needed about the hotel, and the surrounding area, giving us a small list of must-see attractions, shops and restaurants in the area. The staff was extremely friendly and nice, the hotel is cozy and quiet. Some room is not really the best, having the window facing a wall. Fortunately, the AC helped us surviving the August heat. Good choice for money and location, being placed in the centre and near to almost everything. Highly recommended.
fusion globaly star