My husband booked a reservation for the two of us. As I’m American and he’s Egyptian we brought all of our documentation to show we were married, fully expecting to prove this. The hotel unfamiliar with every county and state seals of authority refused our documentation. They would allow us to stay if we were not together and had separate rooms. I’d never felt so insulted. Here was what I thought was a good hotel making judgements and assumptions on my character because they didn’t have enough knowledge to recognize a LEGAL document from my home state. I will never stay at Radisson. I fully understand the hotel policy, and we were respecting that policy. Therefore I expect if you are going to enforce such a policy, that you fully train your staff in recognizing legal court documents from other countries.
Newly established hotel with new amenities. Good services and reasonable prices. Easy to shop around without transportation, but you can call a taxi or get the hotel to book one for you. They offer limousin as well
Worst customer service experience of any hotel I’ve ever stayed at. Starting from waiting staff, laundry service that washed my clothes instead of dry cleaning it, very smelly rooms, spa service where the place was not clean, very small, outdated along with the cold sauna and jacuzzi, bad attitude from the phone operators all the way to the door security and police guards asking for tips. Will never stay at this place again. (I would say that the night manager, Kareem, and one of the guest relations agents, Ingy, offered exceptionally great customer service that matches much higher expectations.) To these two people I would give a 5 star rating.
Probably the worst hotel in the Radisson blu chain that I have stayed in.
Staff unfriendly and not helpful.
The breakfast buffet has went downhill so much it is now atrocious.
The rooms are good and spacious and normally clean and tidy.
The business lounge was very poor having the same stale bread each day.
Unless it has changed. I would not recommend this hotel.
Nice decoration, Clean, service is good but food is not tasty
Very cozy rooms and hotel design, I have been there many times and each time I enjoy staying there. The pool is small but good. Food is nice, service is good. The VIP lounge is small and nice.
Big space room clean is OK AC is good. Old place need renew. Good elevators 6 in two side . Unprofessional staff in front office need 45 minutes to found my reservation. Breakfast is not bad but like 3 stars hotel very bad staff in restaurant talking to each other with local words not give the guests any attention I ask for coffee 2 times to get other day 5 times for fresh orange juice and finally he said it's serve in fruit area and I can get by myself which I didn't expect and forced him to get. Parking is high price compared to other hotels and also staff keep asking for money every time I get my car. All of all its not worth the money you can enjoy other real 5 stars hotel with same price which I do.
Nice rooms and friendly staff. The shower did not have any hot water while I was there. It was like cool at best. The breakfast buffet was okay. I liked the honeycomb.
Quiet nice place and the great staff always smilling and cleaned rooms
Basic 5-star hotel, clean, comfy, questionable food
Great rooms, great food and great service
My wedding was there 31/3 .. service excellent .. but working staff like operators & technician sucked .. asked me through wedding for more money out package ! Food quality good .. services acceptable
Very nice hotel, good location , near to the airport, more expensive than others in the same category, offers breakfast only.