It was a really bad experience, Everything there is awful, the staff is unhelpful and rude by all means it was a horrible vacation
Good place as 4 star and affordable..
Food is acceptable
Stuff is friendly and kind people
I know you MENA 😊
just horrible overall to be honest , never coming back
Sooooooooo baaaaad worst plaace
Service could have been better but the location is great
A good place with a lot of fun for everyone. Although there were not a lot of people, the service of the personnel was excellent and personal in a positive way. The food was good and there was enough choice. The rooms were also nice and the A/C was working amazing. Sadly, at night there was not a lot of entertainment.
Wonderful Resort
fare enough but not that good
Location: The hotel is far away from any markets, shops and even the main road where you can find Taxi or transport.
Area: The hotel is so big and easily you can lose your way to the room especially at night with poor lighting. Also as i saw there was few of security especially in the back yards and in the beach is 100% not secured.
Food: if you search for the worst canteen in your city it will be much better than what i saw there.
Animation: no animation at all except the notebook which plays the same songs the every night.
I booked this hotel from anex tour- they said the rating is 4*. I booked it for 11 nights. When i arrived i was in shock. I asked travel operator to change the hotel, of course for additional fee. They found for us appropriate variant and when next day was time for check out - anex didn't provide us transfer for new hotel, so we called for a taxi. They didn't allow taxi approach to the front door, and i had lots of bags. I warned the security that i was moving out and taxi was to come. They didn't allow the car to come in.
Finally tired i gave up and just asked bell boy to help me with the luggage. We were walking all the way to the gate which isfar eniugh and what happened next pissed me off totally. There was a bus approaching to the gate and the driver didn't care for people coming he just run over one of my bags that was carried by the bell boy! Can you imagine? I was more than upset. We returned to the reception and they behaved like nothing happened. "Its just your bag, it is broken so what? Forget it." And bus driver said that it wasn't his fault, the head of security said that bus didn't run over my bag, just drove closely - that was funny because all saw the damaged bag. It was more than enough for me. So now you know if anything happens the stuff will not defend you nor take your side. You can't say you are their guest. Only the workers of reception tried to support me he was constantly saying " i'm sorry, i ' m sorry".
The anex tour manager- i thought he already left before that conflict i found him hiding in his office not far from reception- he heard everything but did offer his help.
It was the happiest moment when i finally left that horrible place.
Don't doubt to change the hotel if you are in situation like this one.
This is huge mistake for anex tour for evaluating this hotel 4*.
Service hotel incredible. I love this playce
amazing stay