We had an offer to see the property and spend the day at the resort. After spending half of the day to look at properties we wanted to go to the beach and relax as they had promised. we were considering renting the 2 bedroom and they would not honor the time of 4pm to take us to the Beach of the resort. The time was 3:30 and the selfish idiot representative knew that we would not take the decision to buy today, so she would not take us to the beach. In fact, she even told me that she didn’t want to take us because we told her we we would not take the decision to buy, right then and there, today and that “I was using her”! With this horrible service and selfishness, we are sure of our decision not to invest the money. I am so offended by their unprofessional behavior, I would never give them any money. Be very cautious friends. These people only want to take your money and can not be trusted. Any dollar you trust to them, they will try to steal from you. Their attitude tells all. Groseros
Amazing resort in every way
We used an offer from Groupon which advertised this as VIP all-inclusive resort. It turned out the VIP (Blue)was "limited" to say the least. We were restricted from using several of the beach areas and restaurants and functions. This resort does a great job at creating cast systems. ‘If you are not one of the VIP (Gold)members or higher- you are consider POOR’ (Exact words from one of the sales rep). Every corner you turned someone wants to sell upgrade something to you. Don’t fall for the sales pitch with becoming a member. They tempt you with your own golf cart to use to navigate the huge complex only if you upgrade, bring you to the best facilities and beaches where you are not allowed as Blue VIP, etc. Groupon is 100% cheaper when you compare against total cost of membership, all inclusive band and fee for room, per day food and beverage charges. We stayed at the Presidential Suites where the accommodations where very adequate and the service was above average. The alcohol is watered down and the food was just okay judging the entire resort area. The beach was not the best (many Carib Island beaches much better) On positive note the staff was nice and the resort was clean.
They don’t give you what your membership offers you !
Very select timeshare resort. One of the few places that has a sports bar showing international games. Including games football (soccer)
Stayed here for my honeymoon! Everything was absolutely fantastic! I would highly recommend this resort to anyone and everyone!
Nice places clean
Need remodeling and real wifi for customer s
Only passing through for dinner and drinks at the bar. Great service and incredible views!
I had a package with this Hotel and there was a code red category flooding. Meaning 3 bridges collapsed so no way getting in Puerto Plata from Santo Domingo. Mudslides, closed roads, closed schools, evacuations, and several deaths. This was for the month of November 2016. We called so we can be placed in another suite at a safer area or reschedule for a later time or a refund. We were treated as we didn't pay OUR MONEY for the stay. They were irritated and bothered at the fact that we called to discuss our reservations. We didn't even get a name from the man we spoke with. BE CAREFUL WITH PAYMENT YOU WILL NOT GET YOUR HARD EARNED MONEY BACK!!! BEWARE!!!!
I really, really enjoyed the accommodations.
My home away from home