Good standard. Easy U/S-bahn access to Hbf. Professional staff. Price policy to better reflect guest standing and/or occupancy level.
The rooms, staff service, restaurant food and airport shuttle bus was excellent and convenient. Very comfortable stay and would definitely recommend.
An excellent hotel if one is only in transit as this is closer to the airport and far from any other attractions one may want to see in Frankfurt. The rooms are truly comfortable and well stocked with amenities and a coffee machine too. Comfortable beds and you also have the facility to set up an alarm on the TV. The breakfast was superb the staff ever so polite..
Drawbacks is just that all the TV stations are in German since this is a hotel near the airport and caters for foreigners you should at least have a few English channels. Next peeve - Not happy with blocking EUR80.80 on the credit card when I checked in. Most of the hotels I travelled in Germany did not do that. Now I am chasing the bank to have this block deleted. Copied the hotel on this and waiting to see what their response is and if they will ever respond.
First of let me start with the location. It is pretty close to the international airport. About 15 min drive. Also it is commutable with public transportation i.e. trains and buses. The rooms are pretty nice. The service is also pretty good. The receptionists are really helpful, knowledgable and cooperative. Overall a pretty good experience but there is room for improvement.
A quiet hotel in a nice location. I did not hear a single plane during my stay. Friendly and accommodating staff. Copious and well presented breakfast buffet with many tasty options. A great place to stay near Frankfort Airport.
There were no soaps shampoos body washes. The room was small for us as a couple with a baby. The airport shuttle was unavailable since it was shared with other hotels. We arrived early and they wanted to charge almost the same price as a night for early check in which is extremely unreasonable. Heat did not work during the spring and summer months. Overall, I would not recommend the hotel and will not be staying here again.
Horrible! Outdated bathrooms and far from the city center. I booked a room for 3 nights and when I arrived I noticed that the bathrooms were outdated and gross. The showers are small and they have dirty shower curtains for all of the rooms. The lighting in the bathrooms are minimal and when the shower curtain is shut you hardly have an light to see. I then decided that I would not want to stay here more than one night and I was told because of my special pricing that I would only receive 10% back for all three nights. I am currently staying here but am extremely disgusted and unhappy with my experience with h-hotels. This is absolutely not a 4star hotel more like a 1star or a motel room. This hotel is also located far from the city center and there's a bus but it only runs every 20 minutes and then you need to take the metro or tram to get to the center. I also asked about the airport shuttle service which only starts at 6am so if you have an early flight this won't help you. There are a billion better and more convenient places for you to stay. Don't bother looking into this one.
I booked for 4 nights and paid in advance before I check in. On arrival I had to call airport pick up service which I reserved in advance. long wait. When I check out I book free drop to airport at 8:30am. To my surprise Reception staff mentioned no drop available. I've to wait till 10am. As the last drop to airport was at 8am. Which I was not informed. I end up paying 35 EUROS to take taxi to airport for my drop. So what you promise in package was not honored. I didn't argue but found lady at reception to be very rude and not friendly or courteous to help me. Not a good experience.:-( No dental kit, shaving kit in room, room service ask to come and collect from reception !! same applies for waterbeen asked to come and collect from restaurant by paying moneyonly 2 bottles in roomequivalent to a glass of water! Restaurant staff during breakfast was treated very badly as he ask me to vacate seat in restaurant as its for lunch and made me to sit else where.i found next day couple of other people having breakfast in lunch restaurant area? so why this indifference and partial treatmentdidn't like it! pls get rid of such peopleas expectations are high as guest when we look up on by brand name..not peoplehospitality is given! pleasant stay is expected!
Please groom your reception,restaurant staff to be friendly ,polite,courteous and respect people from other parts of world irrespective of their race,religion and color. I felt been treated very rudely by your staff. An iam practice head in an corporate with British passport who travel almost 185days throughout an year.and stayed in some of best hotels including Ramada in other countrieswhich is different to your place !
Unpleasant feeling just arrived at the reception with unpolite lady. Smelly rooms and poor breakfast. Quite disappointed
Stayed overnight cause of a flight delay.
It's a nice enough hotel.
Could have more necessities in the bathroom (not even shower gel, just shampoo, for instance) but it's clean and the staff is welcoming and helpful ❄️
On another note just now: we were assured (last night during check-in) that we'd get a ride to the airport since this was a delayed-stay and the airline's fault but this morning we were told to pay for it ourselves by the reception desk. Finally they're sending us with some other people. Not cool.