Mauritius Hotel & Therme

Location :

Mauritiuskirchpl. 3-11, 50676 Köln
Added by Jopie, at 27 November 2014

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• Anonymous

  30 November 2017

  Spent a really nice week here. Helpful receptionists. Nice thermal bath, we tried out all the different sauna sessions(cca. 9). Nice & clean room, though we had to walk to the other sid of the building to get in it necause obviously we couldn't walked throught the bathing area during the opening hours. It took just a minute. So no inconviniance.

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• Anonymous

  13 August 2017

  Could be great, but sauna staff acting as hotel check in and check out staff are poorly trained and frankly rude. Odd 1 euro charge for sauna. Can't check in before 3 pm - No effort to check if rooms ready yet. Can't use sauna after noon checkout, without paying for whole extra day. Seems like penny pinching, especially as the sauna was practically empty. Would get full marks if they were more friendly, professional and flexible.

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• Anonymous

  03 August 2017

  Rooms are decent but the spa included in the room rate and the saunas are great!

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• Anonymous

  13 January 2017

  Tip top 😉

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• Anonymous

  20 December 2016

  No Kettle, for the family rooms you have to walk round the block because you can't walk through the spa. Staff are unhelpful upon arrival not letting us know any of this. Rooms were nice but it's not deserving of a four star hotel.

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• Anonymous

  25 March 2016

  Worst place ever! Very small swimming pool, no parking place available at all!!! The guests of the spa are all naked, nobody is wearing a swimming suit or anything and this is definitely not hygienic or pleasant to see! The employees do not offer any information about the spa and facilities available! They just charge you the entrance fee which is quite high for what the place can offer and they show you the staircase to the spa!! Very dissapointed! I totally do not recommend!

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• Anonymous

  13 September 2015

  Internet, sauna are not free! Wanted two single beds but had one double bed! Food is nice. Aoutopark is € 15€. Personnel is kind.

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• Anonymous

  04 December 2014

  I forgot my wallet in the unlocked safe of the hotel room and a shirt in the wardrobe so I called the hotel to let them know and to aks if they could post it to my address but somehow the wallet and the shirt disappeared - so obviously someone took it and I never got it back.
  When I called the Hotel to let them know the person I've spoken to was rude and absolutely not helpful at all.
  
  I'm so disapointed about such a bad service!

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