I rent a car online in advance with a child seat. When I came to pick up the car I was told, with a smile, that there is no child seat, and I can take the car without it. And if I need a child seat I can go to the nearby SIXT rent-a-car and check if they have one to rent. Really, this is what Europcar employee advised me to do, to go to a SIXT rent-a-car agency!
I was despaired, I actually went to the sixt a car and asked if they can rent me a child seat, they laughed at me.
Eventually, I went to the nearby store and bought a child seat for 120 EUR.
Which I had to through away when I returned the car.
Because of the bad management of Europcar I have lost few hours walking back and forth in the city, looking for the SIXT agency and a store that sells child seats, kids became nervous, we all were tired, I had to pay 120 EUR for the seat that I wouldn't need after 12 days, and the only thing that Europcar employee could do is to tell me that she is "sorry about that but there is nothing we can do", with an idiotic smile.
I will never rent again from Europcar
أفضل موقع تستأجر منه. تعامل راقي وسيارة حلوة اودي a6 وارخص من النمسا بكثيييير. وقريب من سالزبورغ.
Great cars with great service.
i have a reservation with a child seat , when i arrived they gave me the car without the seat , i risked my child safety , and i had to break the german law , by putting my child in my lab .
Good staff friendly
I parked my car 2 nights in salzburg and found its not working anyway when I get it back. But the service centre ask me to call hamburg centre for help????? I am in Austria salzburg and they as me to ask for help from hamburg ? I will never come to Europcar ever.