Ok
Confortable, muy buen trato. No sirven desayunos.
Excelente Hotel! Muito bem localizado, quartos bons, limpos e bom atendimento.
Acogedor, personal amable, información turÃstica, cercano a la torre del reloj. Habitación limpia.
Bien ubicado en sector de GetsemanÃ, hotel acogedor, limpio, rico desayuno, solo debe mejorar su señal de internet.
Joli hôtel, nous étions dans la chambre de 4 qui, pour Cartagène était plutôt d'un bon rapport qualité prix.
Muy buena ubicación, se encuentra en Getsemani, cerca de todos los lugares interesantes, cerca del casco historico y las murallas, es seguro, habitaciones bonitas y limpias y buen personal.
Muy bien situado en el Barrio de Getsemani y en una calle muy tranquila, sin ruido. Las instalaciones son normales, con un tamaño de habitación correcto y el baño algo pequeño. El desayuno es el standard: cafe, fruta, tostadas y huevos perico, servidos con un mucha amabilidad.
Rooms could be in better shape but the house is cozy. The breakfast is generous, including fruit, juice, toasts and coffee. Good location, but can get tricky to access by car in the morning (it's a narrow street and other cars park)
First, I have to tell the problems with the reservation: I booked with hotel casa Carmen 4 months ago and when I arrived, I was surprised by the receptionist that said she waited for as long as she could for us, but then was forced to give our room to another family for 2 days. According to her, it was Booking's fault, but it seemed to us that she didn't believe we would come and then gave the room to someone else to occupy.
The solution was that they allocated us in another nearby hotel with same standards, according to them, but even though we booked to have a double bed and two singles, we had a double, a single and a mattress on the floor of a very mouldy room.
After two days we came back to Casa Carmen for our original stay and had no major problems, but they didn't give us any discount and said that they were not in debt with us. After discussing a lot, all we got was a free rice back to the airport when we checked out.
I reached out to Booking by email on the first day and it took 3 days for them to answer me, with a bland response, apologising and saying they would cover for any additional costs.
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About the hotel itself:
Pretty good location, close to many restaurants and within walkable distance of many attractions. The neighbourhood seems to be the new thing in Cartagena and appears to be improving.
The hotel is very simple, we stayed in a room for 4 persons, which was divided into three smaller rooms: a bathroom, a room with two single beds and another with the double one. There is an air conditioner on each of the bedrooms, installed at the very top of the wall and one was dripping. The bathroom is spacious and ok, but the shower doesn't have enough lighting and might be darker than most would expect. All the rooms are facing one of three audio disturbances: the upper ones face the neighbouring hostel social area, which might get loud. The lower ones either face the busy Street or the reception and breakfast area. We weren't very disturbed by the noise, but I can see it being a major problem.
The wifi was OK, disappearing at times, but overall faster than your average hotel/hostel. Breakfast was simple and pretty much the same thing for everyone, everyday : a small bowl of fruits, a glass of juice, coffee and eggs with bread.