Convinent location near train station and main scenery. Hotel staff were friendly and helpful when requested. Gym was adequate with machines and weights up to 10kg. Room was nicely sized.
A group of us checked in at once, all the room keys were handed out and not one of them worked the first time.
Most of the rooms looked like they hadn't been used in awhile, dust bunnies and garbage left in the waste cans.
Towels and linens looked like they hadn't been replaced in years.
Our room faced the railroad station and yes we never heard the trains
we couldn't open the privacy blind as there was a walkway 100 feet from our window.
The room was very warm, the thermostat did not work, luckily there was a floor fan.
The furniture was plastic and uncomfortable which consisted of a desk chair, little round table and chair. The coffee maker made cold coffee.
The breakfast was poorly done, cold eggs, sausages (looked like them) had to continuously ask for what we needed as they couldn't keep up with the demand.
Felt sorry for the staff as they did try.
Asked for a new room right away and was told they didn't have one but another member of the group whose room was right beside us got switched.
Loved the size of our room and the hotel was close to the lake
The beds were very comfortable. The view was amazing; it included the mountains, city, and lake. The ability to open the windows (larger than most standard doors) and get a breeze without worrying about anything flying out of the window was also nice. Really wish there had been firm-er pillows though. But nearly all of the hotels seem to be going to these pillows that they can make stand up in "fun and curious" ways so that they look like folded napkins. Problem with that is you have to fold them once or twice to get enough firmness for front or side sleepers. Did appreciate the free beer though.
Great affordable hotel. Beds are good for Europe standards. Parking is on site but expensive per night.
Everything about this hotel was wonderful. We arrived at 10:30am after a long journey and our room was ready. The hotel was situated by the lake and was within a 5 minute walk to the train station as well as major city attractions. The hotel room was very large and spacious (American style), with all the comforts we are used to.
Very elegant place, right aside from the train station, ideal for every trip in luzern. Wide range of meals for breakfast and good restaurant. Not exactly cheap but in line with swiss standards
A very upscale hotel. Very helpful staff. Rooms are very modern. Loved the welcome message when I entered the room on my TV screen. WiFi is very fast. Its just that the washroom have a big gap in its glass door. If you are sharing a room with a office colleague then its a bit embarrassing 😁
Really nice modern hotel with friendly staff. A bit out of the way but located close to the train station. The only fault we could find was the need to give the carpets a good clean as they were stained.
Excellent hotel with well appointed rooms. Location is great, just about 7 minutes walk to chapel bridge and old town. The hotel is directly across from the Lake and has a beautiful setting.
On the downside, the coffee provided in the room is awful (they should put Nespresso machines in every room - not just the suites!) and the parking is very limited (though that isn't the fault of the hotel - Lucerne is very anti-car!)
Nice hotel. Good internet. Good price for Lucerne
Clean room, fast internet, walking distance to Train station. Only cons would be pillow were way too soft.
This hotel was fantastic, they let me borrow a plug since mine did not work when I arrived in Europe. The hotel was phenomenal, clean and the people were helpful. I would definitely stay again. The location allows you to get around wherever you need to go. There is a bus station about two blocks from the hotel.
Got upgraded to a business class room without asking. Perfect! Amazing location. Right behind the Lucerne train station. Very helpful staff and rooms were nice and cozy.