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Added by Jopie, at 20 February 2017
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12 Reviews
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07 November 2017
Did an event here in October of 2017. If you are an event/wedding planner, Don't bother checking it out. The owner was micro-managing the entire day, and was breathing down the backs of my tech staff the entire time.
Most definitely the worst venue I have worked in the past 10 years.
The only saving grace was a French gentleman who was the floor manager. Too bad I can't remember his name, but if I owned a high end hotel in the downtown core I would steal him in a heartbeat!response / report this review -
17 October 2017
Friendly staff and good in room food is all I would say worked. The entire experience is missing the details from what I expected as an upper scale hotel. The corner suit, said by staff to be the best room, had many issues. The toilet was in a separate room, which was great, but the sink in that room didn't work. The shower let a lot of water out of the stall so I had to wipe up a lot of water each time I took a shower. The shower faucet was crazy strong and you couldn't adjust it. Light switches were all messed up. I had to turn off each one of the eight lights manually. I would have expected one or two main switches max. Large tub was nice, but it would have been great to supply bath salts or bath soap. I know these are very picky details, but like I said, for a higher end hotel I would of expected more attention to these things.
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19 August 2017
We got together with some friends for dinner here and had a fabulous time! I liked the live piano music, and the decor and ambiance is incredible with the chandeliers. Servers were personable and polite, very accommodating, and staff had impeccable etiquette. Food was delicious and beautifully served. This place is classy. We will definitely come here again.
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06 August 2017
I went to Windsor Arms high tea for a bridal party. The waitress who served us was very professional. We were seated in one of the 3 rooms, the Tiffany green room, although it wasn't possible to choose which room to reserve when we booked it. They were mixed in helpfulness over the phone. I'm from Vancouver and I wasn't able to get a hold of them every time I call and they didn't respond to my voice mail. The staff who picked up my call was informative and cheerful, but when my friend called to book, the staff wasn't very friendly. The food would not be the reason to go to this high tea. Price and decor definitely would be great reasons to consider Windsor Arms if you're planning bridal party, but not the food unfortunately. Tea was great, but much like all other high tea places. I unfortunately broke a teapot lid as I was getting up from the table, and they were very nice about it. Lemon zest scone was my favourite.
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03 August 2017
Went for the High Tea and it was delicious! Everything was impeccable and our server super friendly, very nice experience in a beautiful environment. We rented the hats which is for charity, and the hotel concierge staff was snobby and unfriendly. At a boutique hotel and high-end property like this, you should have nice staff, always smiling at any of your guests- otherwise their annoyed faces impact the entire experience.
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25 July 2017
Last year's visit Included this wonderful place. My cousins took me here for high tea and it was amazing! I love tea time, and I love all the goodies that come with it. I will definitely be taking my aunts here if we make it up! Inside still had the Victorian feel and the chandelier was fantastic!
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19 July 2017
We were part of a wedding party over 2 days and found the facility to be very fresh and wonderfully representative of the period of old movie stars. The staff and last minute questions and requests were answered and resolved with efficiency and care both personally and for the full wedding arrangements. I would have no hesitation recommending the Windsor Arms to anyone.
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02 April 2017
High tea was lovely. The service and tea selection was great. The only thing I would say could be improved were the savoury petite fours - they were good but I have had better at other hotel's high tea. The sweet (desserts and scones) were fantastic.
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26 March 2017
Was here for a wedding reception. The food was fantastic. Great selection and taste. I did think the front staff, desk and coat check, needed to be more customer service oriented. The waiters, waitresses, waiters, bartenders and valet were great.
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22 March 2017
My friends and I attended High Tea. It was a beautiful and we were very impressed with the food and tea provided. We stayed for about an hour and a half. Great atmosphere. Our only complaint was that our server was very short with us so our feelings were that service could have been better. Have already recommended to a friend.
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11 March 2017
Had a great massage at the Windsor Arms spa. My therapist, Susan, was very good at working out my knots. Enjoyed swimming in the toasty warm hotel pool but it clearly needs a refresh. Paint is faded and there are a lot of missing tiles. Change rooms need to be better maintained. Shower amenities are not being checked and refilled regularly enough. The spa at the Windsor Arms used to be one of the best luxury spas in Toronto, but that was many years ago. I'm not sure that they would even be in the top 10 now.
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27 February 2017
Went here for afternoon high tea. They have a large selection is tea which is great. I tried the passion envy green tea which was really light and refreshing. The scones were flaky and warm. Overall, I enjoyed most of the food. The only thing that I didn't really enjoy was the shrimp eclair and bed Wellington I thought they were a bit too soggy for my tastes.
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