UPS Canada

Location :

1930 Derry Rd E, Mississauga, ON L5S 1E2
Added by Jopie, at 17 April 2019

Add email
Add business description
Add Social Media
Add Products and Services

• DaOriginalCanadian ELITE DancehallQueenSimone

  01 August 2020

  STAY AWAY ALL SUPPLIERS AND CUSTOMERS I REPORTED TO BBB. THEY ARE FORCING ME TO PAY IMPORT FEES WHEN I SELF DECLARED. THEY TOLD LIES TO ME AND THE SUPPLIER AS TO THE REASON FOR THE FEES MY PACKAGED CLEARED CUSTOMS WITH NO ISSUES. THEY DELAYED SENDING ME FORMS TO SELF DECLARE GOING PASS THE EXPRESS DELIVERY I PAID FOR AND THEY REFUSE TO ALLOW ME TO PICK UP MY OWN PACKAGE (NO CURBSIDE LIKE OTHER COMPANIES). I HAD ITEMS I NEEDED BEFORE A DEADLINE NOW I AM RETURNING IT TO THE SHIPPER AND THE SHIPPER IS NO LONGER DOING BUSINESS WITH THEM.

  response / report this review
• David Smith

  31 July 2020

  The centerpiece of a large order has been sitting for days at the warehouse and UPS won't go pick it up - despite the fact it's in their system - until they're invited to go get it. Called the company I ordered it from and they have no idea what UPS is talking about. All of the accessories have already arrived. UPS just couldn't be bothered. They have zero interest in customer service.

  response / report this review
• Val Dawson-Hale

  05 June 2020

  I am beyond frustrated with UPS. Can fully understand that during this time we need to show a little patience, however, there are a lot of people who would love the job of a UPS driver right now. 3 times in the past 2 weeks we have had a so-called attempted delivery to our apartment. The first time my husband accidentally found several notices on the sliding glass door to our lobby (driver never even attempted to call or even place on the appropriate mail boxes). The second time I was expecting an expedited package to be delivered. My husband, who never goes out the back door or our building, found 3 UPS notices on the back door of the building where there is no entry or intercom (another so-called attempted delivery). This last time made me furious. I was expecting some business supplies (paid extra delivery charges to be here by June 1). I was delayed in shipping to my customers because of this. I contacted the company and got a tracking number only to find out that UPS made another "attempted delivery" on May 28. No delivery notice was left as far as we can tell. All of these delivery times we were both home and there are no details on our call display about someone calling from the lobby. This is the height of laziness on the driver's part and I for one will never use the services of UPS again. I treat my customers better than this.

  response / report this review
• Christine Ishu

  17 September 2019

  Received a badly damaged box after weeks of 'failed delivery attempts' with extensive water damage; most parts in the box were broken and the entire item was rendered unusable. Note that the item in the box was padded with plenty of styrofoam and corner protectors, but UPS still managed to damage it beyond use. This is absolutely ridiculous service from a shipping company.
  Go with any other courier company. Don't waste your time or money with UPS. I'd give 0 stars if I could.

  response / report this review
• Ruby

  24 April 2019

  If I could give them 0 stars I would they left a very heavy package that I had ordered from Costco, on the driveway! No ringing the doorbell, no nothing! Someone was home as well, so not sure why. It was just my elderly parents home how the hell do you expect them to carry a box like that into the house?!! They also left the handles ruined so we were struggling to move it into the house. SUPER disappointed at this. I will also be reaching out to Costco to make another complaint. Truly disgusted at this so called "customer service." I have been trying to find a number to call to complain over the phone, but no such luck getting through to someone, so this will do for now.

  response / report this review