The receptionist lacks empathy and is always trying to send you elsewhere. Perhaps we should all take her advice and find a new walk in. Maybe she can find a new job
Doctor was condescending and short. Completely misdiagnosed an obvious infection which is now causing more pain than it needed to. Got it properly diagnosed elsewhere. I won't be returning.
I just went there today and had a good experience. Reception was not the greatest and friendly, but Doctor Christopher was amazing. I am certainly going there again.
This is not walk- in clinic. This is calling clinic. Reception and her manager had no passion. Our perception of walk-in clinics need to be changed. They are ready to give you a piece of paper and guide you to somewhere else. Never go there again
I've been there 3 times. The first 2 times I had good experience. They seemed nice. Didn't take too long to see a doctor. Last time I went there they were full for the day ( 1 hour before closing) but they where nice enough to give me info of the closest clinic so I could go there and see a doctor there.
Thank you.
A busy walk in clinic inside the Bentall towers. If it's busy in the morning you can arrange to come in later on the day at a set time which is helpful if you work in the area.
The doctors there are great, and two receptionists are so polite and friendly however there is a third one that is truly unprofessional and rude. In fact she is the reason myself and my husband have now stopped going there. She ALWAYS ask for the 'reason for your visit' and I always say to see my doctor.. She pushes for you to tell her the actual reason, for example ' A pap smear', although I know she has been asked over and over not to do this because people who work in open environments are not comfortable with explaining their medical requirements out loud. Nor should we have to. She should ask 'how long of an appointment do you need'. Her name is Reckah or something like that. She is the kind of person who definitely should not be working in a position where she is 'communicating' with the public.
Every single person at the front desk is the most kind and hard working medical staff I've ever encountered, especially the young blonde. She's just the sweetest. Marilyn Horn is a fabulous doctor and the rest I've seen there are pretty good too!
I had a great experience at Ultimata. The front desk was friendly and professional and I saw a doctor quite quickly. The doctor (I forget his name) was wonderful; courteous, friendly and knowledgeable. I was given treatment right away and it worked. Would definitely recommend.
I am thoroughly surprised by all the terrible reviews as this was THE best walk-in clinic I have ever been to. I called the day before to confirm what time they opened and the lady on the phone was super nice. I went in the next day at 8am and was out of there by 8:45. The female doctor I saw was thorough and asked lots of questions to make a proper diagnosis - I didn't feel rushed through at all. Professional, clean, and very kind I will go back to this clinic again and have already been recommending it to others.