Name: U-Haul Moving & Storage of London
Address: 112 Clarke Rd, London, ON N5W 5E1, Canada, CA
Telephone: +1 519-452-3390

U-Haul Moving & Storage of London is a storage, located at 112 Clarke Rd, London, ON N5W 5E1, Canada. They can be contacted via phone at +1 519-452-3390, visit their website www.uhaul.com for more detailed information.

Location :

112 Clarke Rd, London, ON N5W 5E1

Contacts :

Added by Jopie, at 05 January 2017

Monday 7:00 AM – 7:00 PM
Tuesday 7:00 AM – 7:00 PM
Wednesday 7:00 AM – 7:00 PM
Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 7:00 AM – 7:00 PM
Sunday 9:00 AM – 5:00 PM

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Anonymous

07 November 2017

Awesome to deal with every time! Our go to place when we need to move something and need a truck or trailer. Good job you guys!!
Anonymous

06 November 2017

Friendly, helpful staff. Great service and reasonable price. 5x8 enclosed trailer for $22 all in. 👍
Anonymous

08 October 2017

Great place to deal with. Very easy transaction. Tito was great!
Anonymous

20 September 2017

Inaccurate mileage records from before rental almost resulted in $12 over charge. Originally called and spoke to call center employee regarding this but there was no record of this when returning vehicle.

When told their office number had also been called, we were told,"Oh we don't answer the phone."

Truck (F-250) was clean and performed well, but customer service left a great deal to be desired.
Anonymous

21 July 2017

It happened now twice already that I rented a trailer at this location and brought it back even before the rental period was over. Every time they call me a few days later that I have not returned the equipment and will report it as stolen. What happened is that they do not pull the correct trailer information into the rental account and list a different plated trailer so they can not match up the equipment.

When then trying to reach them they do not pick up the phone at this location and the call goes to the corporate office where they have no idea what is going on. The last time I had to go to the location personally because they hang up the phone on me multiple times and I was treated with disrespect by the store manager. There was not even an apology given after they figured out that they made mistakes on their side.

I expect a better service from a company like U-haul and this location should be reviewed by their corporate office.
Anonymous

04 May 2017

Truly awful service. I picked up my truck on May 1st and was told there was half a tank of gas. I drove 10km and the truck broke down. I called the roadside service and the repair service arrived 1hr30min after I had called. It was found that I was actually given a truck with no gas. This delayed my move completely and I was very upset. The next day I find out that uhaul had actually charged me for all of this and I was very angry. I demanded a refund and they gave it to me. Today I looked at my bank statement and found that they actually charged me more than what was on the receipt. I am very disappointed, it seems as though the company is a mess and provides very bad service. I do not understand how someone did not check the gas tank before giving me the truck and then charging me for their mistake.
Anonymous

29 April 2017

Garbage service, ended up reserving a truck to pick up the next morning and ended up being told that we have to wait another 4 days on our moving day or have the truck back in 4 hoirs , all in all terrible service and will never go to uhaul again! If in London I would not recommend uhaul, try bennet truck rentals just down the street!
Anonymous

25 April 2017

Grumpy staff. I booked a truck online at a place close to where I was staying. But then found out the truck was at clarke rd. Which was a 20 min drive to the other end of the city. I asked if I could return the truck to the closer location and was told no. So I had to pay extra mileage and waste time driving back and forth across the city. I wish the website told you that pick up trucks are only available at certain locations and you can't drop them off at any location. I would have booked a regular cargo van had i known. Very inconvenient and expensive just to move a couch 2km I had to drive over 40km and pay for it.
Also the truck was disgustingly dirty. Sticky stuff all over the doors and centre console And I got the truck with less than 1/4 tank of gas.
Not a great experience.
Anonymous

24 February 2017

Staff are grumpy and slow moving. Last time I was here my reservation was cancelled and their system was saying we did it (which we did not). Rather than trying to find a solution for me as I was moving that day, the associate spent several minutes trying to argue with me that we had cancelled it. Finally after asking her to drop it and help me, she magically found a vehicle.

I'd like to say this is an isolated event, but it isn't. Each month end is the same, and yet they never seem prepared to handle how busy it gets.

The only reason I'm giving 2 stars is because the vehicle did what I needed it to do.
Anonymous

12 January 2017

**UPDATE**: After being told that the GM, Tim Hughes would contact me before any additional charges were made, I received no call from Mr Hughes, AND my card was charged. AGAIN this was AFTER I was told we wouldnt even have any additional charges after the truck we were assigned DIED TWICE causing us massive delays in the move.

Awful. Just awful. The truck I was given was not fit for service, according to the SECOND serviceman who had to come replace the battery within 25 minutes of the truck dying the first time. After the truck died again, we had to wait 3 hours for a serviceman to come with a new battery. After being told, that due to the poor quality and major inconvenience , there would be no additional charges, I now keep getting emails saying there is an overdue balance. When this gets resolved, I may consider changing my review, but until then this stays at 1 star.