About
Location :
Added by Jopie, at 04 October 2016
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 7:00 AM – 7:00 PM
- Sunday 9:00 AM – 5:00 PM
Gallery
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13 Reviews
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02 November 2017
Good customer service, well stocked for supplies, and a nice location. I have done a good bit of business with these folks and have always been satisfied.
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25 October 2017
Very proffesional and polite staff exept the time of return theres onky one guy who inspect all the vechicles clean them then comes back so u can pay that applies onky when u pay cash u fortunately i decided that day not to pay with plastic.
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02 October 2017
Called a day ahead to reserve a van in the MORNING and was told I would receive confirmation call of where I need to pick up from in VANCOUVER. Next morning, did not receive a call, so I decided to check for myself. After an hour of being transferred around, turns out it was booked for the EVENING.
I managed to get them to reserve another van, but had to travel 50kms(1 hour$$$) to go get it, only to get there and be told they do not have a van ready for me. At this point, I'm about to loose my $1000 damage deposit, and have nothing to give my new landlord which means I may loose that place. On top of that, it not only inconvenienced me big time, but also inconvenienced both landlords, concierge (reserving an elevator I never got to use), the tenants moving in and the movers for those tenants.
However, the guy who was helping me at the desk decided to give me someone else's van, potentially screwing them over(still very thankful for this).
I have never had this bad of a service ever and do not plan on ever using U-Haul again. I would rather go with another option like Home Depot. I also recommend keeping your customers happy, especially on moving days when things are extremely stressful with such small windows of time. Maybe some back up vans/trucks should be an option?? Maybe even some type of contract with another rental company? If not, is there any point in having a reservation??response / report this review -
29 September 2017
Absolutely horrible. I've moved 5 times and rented trucks each time. By far, U-Haul was the worst company I've dealt with. I was charged for missing equipment that the representative forgot to record. When I go the the branch an extremely rude rep tells me "they were supposed to record it". Somehow it's my responsibility to make sure they do their job? One hour on hold and 3 conversations with different people. Finally a Manager calls me back, 3 days after they said they would. Removes the charges. 3 days after that, I start getting emails from U-Haul collections. Another hour on hold, tell my story to 2 more people, and they ASSURE me the charges have been removed. Brutal, won't be back. Stay away, there's lots of other truck rental companies
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13 September 2017
It's Uhaul people
Seemed like a family run business which is awesome. Nice hardworking people, organized and prompt service. No complaints here. They are a very busy depot so make sure you are organized as a customer as well!response / report this review -
29 July 2017
Poor poor service! Ordered and paid for a trailer hitch to be installed on the 17th confirmation said appt would be on the 21st and the Langley store would contact me. Didn't hear anything, so called them on the 19th and was told no I didn't have an appointment, it takes 4-6 days for the parts to come in. They would call. July 24 still haven't heard anything. can't get through to location call centre picks up and says they will leave Tina a message, no response. Tuesday I call again, get call centre, they tell me I have appt at 4:30 on Thursday, I again ask for Tina to call me because she had told me that it would take 3 hrs so how could I have a 4:30 appt. call back Thursday morning and am told no I have an appt at 12:30. I of course can't make that and aske for Tina to call me. I call back three times.. no return call. Today Friday I speak to call centre again, no Tina isn't available, but they take the time to look into things hmmm no my hitch hasn't even arrived in Langley, they don't know why I had an appt, they will leave Tina a message and put me through to Customer Service where I waited 5 minutes and no one came in line coffee break over i need to go back to work. So left a message on Facebook measenger they are very sorry, but nothing they can do contact the store for refund. So weekend family vacation is now cancelled. U haul still has my money and I have no contact fromTina.
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29 June 2017
I have seen a clown at a 3 year olds birthday more professional then that HAG TINA PENDER who is the so called manager. DO NOT USE THIS UHAUL A DISCREDIT TO ALL !
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29 June 2017
Extremely POOR customer service.. Alyssa and manager TINA PENDER are extremely unprofessional and rude. They expect you to commit to availability prior to knowing the rules. Better customer service at your local Mcdonald's by 16 year olds then these people. Pathetic
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07 March 2017
Price was decent ended up cheaper then the estimate and service was OK but could have been a little more friendly and not like they hate their jobs
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25 February 2017
BRUTAL!!!! Steer way clear of these people. Rented a truck in Langley suddenly it has to be picked up in CHILLIWACK!!! HAHAHAHA. Not the only option people. Terrible customer service. TERRIBLE!!!
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01 February 2017
Brutal customer service no communication as to how they hold your money through a credit card. Call the next week to get some information was placed on hold for 20 minutes then had to explain all of my issues to another customer service representative. Do not recommend this place for U-Haul rentals I would recommend going to another nearest one.
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19 January 2017
These guys are great. Really efficient and good prices. This location seems to have the best stock of trailers
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11 October 2016
Prices are whatever they feel like charging you. Lots of vehicles available and also parking is available if you go alone. Friendly staff
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