Trap Doc Inc The

Location :

4454 Marion St, Dorchester, ON N0L 1G4
Added by Jopie, at 23 November 2017

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• Greg Strauss

  16 May 2021

  Called looking for a quick service, told they would check with dispatch and within 5 minutes got a call back for an appointment the next day. During the service call they took extra time to make sure the job was done completely and everything working again as it should. Will definitely be using again.

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• Allison Seguin

  27 November 2019

  The work was not complete, causing us multiple problems over a busy weekend. We called, hoping to have someone sent back to resolve the issue. The business owner called us back, and was from the start immediately passive aggressive, condescending, and combative. The owner swore at my Chef over the phone.
  
  Any of us in management know that sometimes work does not get carried out to perfection. In these cases, resolution skills are even more important. Unfortunately, we found no redeeming qualities with The Trap Doc. We will never use his service again, and would vehemently encourage you to look elsewhere for your grease trap needs. There are many other options.

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• Leah Jang

  05 November 2019

  Do yourself a favour and choose any company other than this one. It will save you loads of headaches and frustration. They seem to never know their own schedule and are never on time.

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• Joel Hosung Kang

  05 November 2019

  This company is very unprofessional and rude. I would give them negative stars if I could. They never know when they are available and all they say is they will call the day before they come. Exact words were, “we will give you a call between the first and the 30th”. All I want to know is the day they would come so I can plan out my schedule but they never seem to know when they would be sending out their truck. Every time I call, the response is, “I will leave a note to dispatch.” Right after the incident, I call a local competitor and got an instant date and time they would come. Now was that so hard to do? Nevertheless, they lost my two businesses for good.

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• Sarah Levine

  30 November 2017

  DO NOT BOTHER WITH THIS COMPANY. I looked up the google reviews of the Trap Doc because I assumed they must be terrible after the experience I had; I'm not at all surprised to see few stars and reports of extremely rude service.
  
  I called them to inquire about a quote to have the grease trap cleaned at my business. The receptionist had a polite tone, but didn't seem to have answers to many of my questions; for example, several times she said "I'll have to ask dispatch". I also asked when the service could be scheduled, and she said they can't specify a day or time because they would just do the service "the next time we happen to be London" and would give me "one day's notice". So I asked what their regular working hours are, so that I could have an idea of the time of day they MIGHT come by. She said "Monday to Friday", and I had to explain that those are days of the week, but that I'm asking about times of day. She said "mornings". I asked to please have a more specific answer or window of time, since "mornings" could mean 3am, 9am, etc. She seemed to be getting frustrated so she passed me on to a fellow Don.
  
  I explained to Don that I'm hoping for a window of time on any day given when they might arrive and perform the work (this is not rocket science), and he said "early morning". I explained I need a specific window of time so that I can be present at my shop to let them in (obviously). He was abrupt, rude, and unprofessional with me. He said "between 5am and noon" on weekdays and I said that wouldn't work, and asked him to please email me a quote for weekend service instead. He then said "Looks like we don't have what you need, thank you and have a great day". I said "you DO have what I need, I would just like to get a quote for weekend service instead since your weekday appointment windows of time don't work for me". He repeated "Have a great day", and when I asked again for a weekend service quote, he then REFUSED to send me an email quote, because "we don't put quotes in writing". I explained I need it in writing for my paperwork, and he said "well this is how we've done it for years and we're not changing that". I said "could you please make an exception? I need this work done" and he REPEATED "have a great day", sounding like a robot and treating me like a child. He then hung up on me.
  
  His behaviour was passive aggressive, unprofessional, and extremely rude. I currently have one business location and will be setting up several others, and will never hire them. I'll also be telling the numerous business owners I know to never contact or hire the Trap Doc. It was almost as if they didn't want the work at all, or that they were livid that someone would call and ask for a quote. I don't know how they run a business successfully with that kind of horrible attitude, disgusting interpersonal skills, and poor comprehension skills.

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