Tom Harris TELUS & Koodo Store

Location :

419 Centre St SE, High River, AB T1V 2C2
Added by Jopie, at 17 December 2016

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• Nikki G

  24 November 2017

  I strongly recommend!
  Beyond knowledgeable
  So friendly and honestly the best experience I could ask for! Thank you!

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• Ray Bagzzi

  17 November 2017

  The staff has been so helpful, got a new internet hub. They help us get all our passwords reset even when we accidently locked our apple account they helped us over the phone unlock it. They are amazing!

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• B Nasty

  03 September 2017

  Best experience we have ever had. We had ordered a phone that was not available in the store prior to a trip we were taking. When we returned and checked on the phone it was still on back order. To our delight they hunted a replacement phone in BC and had it to us in a couple of days. There were some challenges with the data transfers between the phones which they patiently fixed all while helping other clients.
  
  Without complaint they checked our joint plans to ensure we had the best value plan for us and not a $ more.

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• Kayla Kroening

  01 August 2017

  The staff at Tom Harris Cellular in High River have always been very helpful! Specifically Chastity the last couple of times, she always offers the best solution.

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• Debbie Hodgson

  15 June 2017

  My first experience was over the phone with Clayton. Excellent customer service. Spoke with him twice over a couple of days. He was courteous and explained what I was inquiring about. We then went into the store, to upgrade our phones, and we were helped by Chasity, and again excellent customer service. I will certainly be recommending this HR Tom Harris Telus store.

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• Baxter B

  12 May 2017

  Earlier in the month I has some issues with the service. Well, I want to edit the post I made. We did have an issue but the manager and staff did everything in their power to rectify any concerns and issues and most definitely went above and beyond of any services provided. They (all 3) employees and Mike the manager were excellent and I highly recommend this store. I realize that everyone has a bad day including us and that we just clashed that day. I apologize for any harm done by the previous review.

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• Mike Nori

  23 April 2017

  My wife and I went in to see Jenelle to upgrade our phones. She gave great customer service, was very knowledgeable about the products and went above and beyond to make it a great experience. We live in Okotoks and it is well worth the drive to High RIver for great service. Highly recommended!!

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• Deborah Kennett

  22 January 2017

  I I went to this store on Friday 20 Jan 2017. When I went in, there were two employees at the desk, with one customer, and a third one standing who said to me "someone will be with you in just a few minutes", and then left and went to the back of the store.
  So I waited.
  And waited.
  And waited.
  Someone else came into the store during this time and left after waiting a while, and another person came in who waited almost as long as I had to.
  Neither of the employees at the desk said anything to me the whole time I was standing there.
  After THIRTY FIVE minutes, four people suddenly came from the back of the store and said "who's next?"
  I will point out that the ONLY reason I stayed waiting was because my phone is locked to Telus and I have no other choice than to deal with them.
  The girl who helped me was very friendly, very polite, and was able to assist me in getting what I needed.
  I understand that people get coffee breaks, and need breaks. but surely, when you are in the retail business, and you know that there are customers waiting to be served, you should get to them before thirty five minutes of total silence?!!
  There is a sign on the wall in the store that said "Our Vision : to be so remarkable that our customers will recommend us to others".
  I will NEVER recommend this store to anyone. Ever.
  I left after an HOUR of being there for a very simple thing. It was an extremely frustrating experience.

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• John Lindsay

  24 December 2016

  Always very honest and helpful

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