My husband and I recently moved out of a rental unit managed by this group. The employees we interacted with lacked basic professionalism, were confrontational over email and unresponsive when we clarified their questions. They emailed us about leaving a pizza box in our fridge! We understand that it’s a challenging time for all of us and suspect the internal culture of the company is causing them to behave this way. We strongly advise the company assess their employees engagement, and strongly advise that landlords not use this company until this behaviour is sorted. We may not have been the owners of the unit, but it was our home for 10 years and ending our relationship on this note is heartbreaking.
I have been using this company for around 5 years and they are absolutely fantastic. I live out of town and they handle the day to day without a worry.
I would strongly recommend!
We’re tenants in a property managed by this company. The first time the main floor was up for rent people kept coming up to our unit. It’s not even on the same floor. They were called multiple times and didn’t respond until the landlord contacted them. Still, we had people coming up to the wrong floor for viewings. They’re clearly not being very detailed with the realtors and giving the wrong information. There’s a unit for rent again and we had friends that were interested. They called and left two voicemails with no reply until again, the landlord contacted them to ask them why. Once contacted they said they had viewing tomorrow at 3. This didn’t work and they didn’t try to find an other day or time. There was no listing for the property online when searching. This was also brought up to them by the landlord and they said they had posting on Kajiji and other sites. When I checked it said “posted 20 min ago” which means to me, there was no posting before this. The posting says pet friendly and it’s not as everything is new and the tenants don’t want pets in this unit.
They’re great at getting back to the landlords but not the tenants so we have to contact the landlords for everything which makes me feel that they’re just wasting their money on them.
Would not recommend any landlords to use this service, I have clients currently trying to rent a unit and the communication between the property management is extremely poor. We supplied all supporting documents with our offer and they have not had the courtesy to supply us with a yes or no in 4 days, any real estate agent or other management company could have this task done in under 12 hours including reaching out to references. Using this company will not do your unit justice, or simplify any process for you.
We had a tenant who was consistently late on paying rent and eventually just didn't pay. It was so aggravating and we felt so hopeless until we found Shane! He was confident and knowledgeable about the whole process and he eventually helped us evict the tenant. We could not have done it without him. There were some damages as well in the unit and he coordinated to bring in excellent handymen to fix the unit to top-notch condition at a reasonable price.
At first we had some challenges getting a hold of Shane but we eventually figured out he was just so busy. Sometimes it would take a couple of days to get a hold of him, simply because he is managing multiple properties. However, he never misses an important deadline and always made time for LTB court hearings. Trust him, he knows what he is doing. Also, for landlords out there, it can be a lengthy process to evict a tenant. It took us 7 months and 2 court hearings! However, we were able to recuperate all of the rent and evict the Tenant thanks to Shane's help.