I don't think there is enough room to write my whole experience with this organization. Extremely over priced in comparison to competitors. Includes environmental handling fees on every and all service regardless if there was no handling or recycling of product needed. My advice, stay away or at least take the time to shop around. I'll never use this organization again
Agressive salesperson called. Asked to speak to a decision-maker at the company. I told him we're not interested (I'm a decision maker for the company), he asked to speak to someone else. I asked him if anyone in the company called him or if he's cold calling, he hung up on me.
Very unprofessional caller.
we have used Sonitrol for the past 8 or 9 years. Any issues we have had have always been solved quickly and professionally. We are happy with the service. thank you
Our contract was for five years, if you decide to cancel you need to continue to pay until contract is finished even if you do not use they service anymore! The worst thing is that we were with them almost 5 years!!! We canceled three months before contract ended because of moving from location , and they still charged us for three months!
Virtually impossible to reach customer service. App locks up constantly. Monitoring is spotty at best. When we actually were broken into, dispatch did not alert me for 17 minutes after the alarm was triggered. Meanwhile the thieves were only in the building a total of 4 minutes. Not even a good theft deterrent, in my experience.
When I tried to cancel, I was clearly informed that the cancellation policy required me to pay at out the entirety of my ridiculous 5 year contract, at the time, a sum of over $2000. Luckily that contract is up soon so I can install a much more reliable self monitored system.
But they’ve got a really good sales team.