Scholar's Choice

Location :

1187 Fischer Hallman #430, Kitchener, Ontario N2E 4H9
Added by Jopie, at 01 January 2020

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• Anonymous

  01 January 1970

  I had a very unfortunate terrible first experience here. I was looking for an item that they did not have in stock at the store, but they ordered it for me from their warehouse. When it came in it was the wrong item, and I was the one that noticed.. they did not. They offered to order and ship it direct to my house and I was told it would be within the week. Nothing showed up and i did not get a confirmation email as I was told I would. I called to find out where it was and i was told it was out for delivery the following Thursday. So I waited yet another week, only for nothing to show up. I called yet again and was told another week. At this point I was very frustrated. The manager had no explanation why it kept being put out a week. I called the head office customer service, and after being passed off to someone else, I was finally told it was back-ordered from the manufacturer and would be another two weeks. The frustration escalated. I then called the store again to cancel my order (this was Friday) and I said I'd be in Monday for my refund, which I was told would not be a problem. Monday at noon I went in for my refund and the associate working was not aware of the situation and told me the manager had gone on vacation and would be back the following Tuesday. She did find my order but it was showing a refund already processed (which I certainly haven't received). She took note and had the assistant manager call me later that day, but I had to leave the store yet again with no refund and no product. I was told on the phone later by the assistant manager that I could come back for my refund and she had all my paperwork for the order. WHAT A RUNAROUND!
  
  
  
  The most frustrating thing about this all is that we just found out that this store sells products for children with special needs and were excited that we could find some things we were looking for. We unfortunately will not be shopping here now, at least definitely not at the Kitchener location. EXTREMELY unprofessional, specifically from the manager.

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