Amazing service at the Poco location! The guys there seemed very knowledgable and thorough. Went in there for an inner tube change today and the employee did a quick overall check on things and tightened up the brakes and such at no extra charge. If I had went to Caps they would have tried to sell me a new bike. I would definitely bring my bikes here to get service!
Worst customer service you could possibly imagine. Two stars because the other ride on stores are great. Avoid this place at all costs, save yourself some time and skip this store.
About their Broadway location: This is the worse service I have ever experienced plus, life threatening. I bought a new bike from them in January ($700) and a few months after I came for a free tune-up that they offer. The bike was completely fine before the tune-up. A few days after one of the spokes broke while I was riding on a busy street with lots of cars around me. I brought a bike to them again, they "repaired it" and again a few days after a spoke broke. So, I brought it again and same story. One tune-up and 2 after-tune-up repairs and my bike is broken again. How bad at repairing bikes do you have to be to take a perfectly good bike, manage to ruin it and never be able to fix it again? Seems like these guys have a good location so they don't need to care for customers anymore - super sloppy, super bad.
Super friendly with great service! I walked in and he changed my pedals and answered my questions. I thought I might have to pay a few dollars but he said not to worry. This is why it's good to support your LBS (Visited April 2017)
Absolutely amazing service and honesty. In, out, no bullshit. The way it should be. Outstanding.
Love these guys. They're really great. Dropped in randomly just browsing for a second hand bike, not expecting to find anything. Walked away with two great bikes having everything I was looking for and for the price I wanted to pay. They're friendly and always happy to help. Really recommend these guys. They have kids bikes outside for free. They donate 1000s of bikes every year to schools. I'll definitely be back again and again.
Didn't end up purchasing a bike but, the service was excellent honest and real. I didn't feel like I was dealing with androids or used car salesman. Nice store selection and vibe ,
I got two used bikes from someone and wanted to get them checked out. I initially went into this shop to buy a pump for the tires but ended up getting them blown up and checked out for free. Guys know their stuff and were super helpful and even told me about all the places you can ride nearby. I will definitely be back when these bikes need some work!
This place is great. Classic bike shop community feel. Great honest service and value. Made adjustments free of charge and my work was done for under $11. There's another bigger bike store on Westwood you can go to if you like paying more.