About
Location :
Added by Jopie, at 15 January 2017
Opening Hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 11:00 AM – 5:00 PM
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9 Reviews
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29 November 2017
Great hair services!!! Great pedicure and so affordable! Do not be fooled into thinking you need to pay a fortune for good hair:)
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06 August 2017
My go-to for nail care, great prices and super service. Fast and friendly. Great pedicure massage chairs!
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06 August 2017
I have been getting hair cut consistently by Kris (at Poised) since forever. She's an amazing hair stylist. Her men's cut is by far the best. The staff there are quite friendly. I sometime get my nails done too and it's always flawless. They are very busy and it does get crowded. Best to book in advance, especially if you want to hook hair with Kris.
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17 May 2017
My gf went there for a nail treatment. However, after one staff removed the old ones from two of her nails, she said she does not know how to deal with hard gel??? And the only person who can do that is fully booked so they cannot do it today. She also questioned my gf why did not tell her that my gf had hard gel on top when making the reservation. I mean, we assume you know this kind of basic stuff when making the appointment.. And why didnt you tell my gf AFTER you have removed two of her nails?? No apologize at all!! Extremely BAD attitudes to customers!!! WOULD NEVER GO BACK!
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12 April 2017
Kris at Poised has been doing my hair for two years now and I couldn't be happier with her performance. When I was travelling for a bit, I ending up going to a few other places out of convenience and during that short time, I realized how important it is to have a hairstylist who knows your hair and is good at what they do. Kris is also the manager and from what I can tell, she has a good rapport with the existing staff and is also courteous with clients over the phone and in person. She always takes the time and puts in the extra effort.
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31 March 2017
Terrible. Rude. Bad service. Attitude.
They used to be really good, fast and high quality, but I think the management has changed and now the service has become slow and the quality has dropped dramatically. Also I think there is too much drama between the old staff and the new over the clients.
Fully Story:
The girl on the phone was supper slow and asked me 10 times what I wanted to do to book the appointment. She asked if I have shellac on, I said, "no but I have powder extension on both of my big toes."
When I arrived there the hair girl (Chris) realized from my short and well styled hair that I no longer go to her (she had cut/dyed my hair 2-3 times before never satisfying). So she gave me a cold look and didn't even say hi. I went to her and said hi but she didn't even look at me and said "hi, you have cut your hair" in a very cold way, pretending to be busy with a client, but it was so weird that they guy who Chris was cutting his hair gave me a funny look like "what's up with her?!".
It took them 15 mins to sit me because again they were asking me what I want to do with my nails. Just a shellac mani and a regular pedi! I told the girls that I haven't decided about the color yet but I am rushed so please lets start the mani and while the job is getting done I will choose a color but NO they wanted me to choose the color right then! So I ended up asking for no color because I really wanted my nails to get done ASAP and I had to go to a meeting after. So I finally sat and a girl started removing my old nail polish and I said, "you might want to remove the extension on my toes". She got surprised and said she didn't know I have extensions and she doesn't have the removing materials there. So she asked another girl if she can do my nails and they exchanged clients. The new girl (also turned out to be the girl on the phone) used the file to remove all of the extension until it started hurting. I asked for the people I knew there before, and she uncomfortably answered that they no longer work there and now Chris is the manager of the salon.
It was already 30 mins past my appointment and she hadn't even completely removed my nail polish. And I was going to start to cry so she said "don't worry I will have enough time to do your work" so I said "you can do my shellac mani and a pedi in less than 30 mins?!!" and then she got surprised said "you didn't tell me you wanted a shellac mani". So ths time in a very disappointed tone I said "I said 10 times that I want a shellac mani and a pedi". She stopped working and went to find her supervisor.
It was hopeless, so I just found some cotton and nail polish remover from her stuff and started removing the nail polish on my hands myself. I was wearing my socks and getting ready to leave because there was no way they could do my job and I could have arrived to my meeting on time, when her supervisor came and saw me getting ready to leave. Then instead of apologizing, because there were other clients, she said "you have stressed my employee and this has happened before with you so we can't give you service today". I was like "seriously?! This has never happened before, but there was a different management here". So, she said "maybe we don't agree on this but my staff tell me this has happened before and we have written notes on your file about you". I had brought so many clients to that place and always had a good relationship with Amy, the old manager, and was always very satisfied with their work so I used to go there with my friends when we wanted to treat ourselves! the girl that had called the supervisor started lying and said "yes, last time you came here you were stressing me like this". So I said "I haven't lived in Vancouver for 2 years and I am on vacations now, also I have never seen you in my life, how is it possible that you remember that I stressed you the last time"? Anyways, I left the salon and will never return.response / report this review -
25 March 2017
I always go here for my haircut by Kris. The service is excellent and they always have time and room for an appointment. Kris does an awesome job in ensuring you get what you want, making room in her schedule when needed. Solid client service. Recommended.
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07 February 2017
Kris creates magic with my hair even when I make it so difficult for her by not having regular visits. Quick bookings, efficient and friendly. Now to make time to try a mani/pedi!
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22 January 2017
I booked poised off pender because I had a great experience at their yaletown location. Boy did I pay for it. I booked for threading and as I lay on the bed with my eyes closed I felt something warm on my face. She put wax on me. Not only that she ripped off more of my brow than she should have. Thanks. I also booked a manicure my nails are not only uneven but have already chipped because they weren't applied properly and way too thick. What a disappointment. You want to open up multi locations than have the same standards for them all.
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