Name: Norgate Animal Hospital
Address: 1435 Marine Dr, North Vancouver, BC V7P 1T5, Canada, CA
Telephone: +1 604-980-2222

Norgate Animal Hospital is a pharmacy, located at 1435 Marine Dr, North Vancouver, BC V7P 1T5, Canada. They can be contacted via phone at +1 604-980-2222, visit their website www.norgatevets.ca for more detailed information.

Location :

1435 Marine Dr, North Vancouver, BC V7P 1T5

Contacts :

Added by Jopie, at 01 February 2016

Monday 8:00 AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PM
Wednesday 8:00 AM – 8:00 PM
Thursday 8:00 AM – 8:00 PM
Friday 8:00 AM – 8:00 PM
Saturday 8:00 AM – 8:00 PM
Sunday 9:00 AM – 5:00 PM

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Mike Moir

17 November 2017

Vets are very easy to deal with, friendly and informative. Very fair prices for services. Highly recommend.
Kate Lloyd

15 November 2017

Excellent service. Excellent pricing. Excellent vet. 5 stars all the way.
Jacob Touras

06 September 2017

Great hospital. The doctors here are very friendly and the rates are quite reasonable. Would recommend to anyone who is looking for a trustworthy vet in the North Shore
Blythe Dresser

06 September 2017

Both Dr. Andy and Dr. Sidhu were personable and kind, but the praise ends there because of the gross incompetency. Our 7 year old beagle had to have a growth removed from the front side of his ribcage. The surgery seemed to go well, but his wound was swelling up in size within days. We were diligently giving him the prescribed antibiotics, but nothing seemed to help. Within less than a week, our dog was leaking fluid through the stitches. We thought he might have torn them through scratching, so we put a boot on his back foot (on top of the e-collar Norgate sold us). We took him in, Dr. Sidhu applied staple sutures and we were given a few more days worth of antibiotics.

We noticed that the additional antibiotics we were given were much larger than the doses from the initial round. Odd. The original dose we were given were 125mg, whereas these new ones were 375mg. We asked about this and were informed that we were mistakenly given much too low a dose the first time. We had been giving him an ineffective dose of antibiotics because someone had swapped out the wrong dose (despite the fact we had paid the much higher price for the right dose).

These staple stitches lasted 3 days before they were "leaking" again. We know that our dog had had no opportunity to scratch or bite these stitches. Back to Norgate. At which point we were told that the stitches would need to be removed and redone, along with a drainage tube to allow any fluid buildup to be safely excreted (which should have been included the first time so that the fluid pressure against the stitches would not cause them to burst). So our dog has been anesthetized twice in the span of just over a week. And we got a hefty bill to cover this second procedure.

We get our dog home shortly after this second surgical procedure, and within 2 hours the end of the drainage tube falls out of his wound. Norgate has the audacity to suggest he pulled it out. Our dog was still passed out from the anesthesia, so he was incapable of scratching or biting (not to mention, he was wearing the cone this whole time).

I am fed up. We make the trek back to consult with our old vet in Vancouver. He inspects the sutures, the wound and the drainage tube that fell out (we kept it) and is baffled by the incompetency. He cannot fathom why a drainage tube was not included in the first procedure to prevent the bursting of stitches and the risk of infection. Due to Norgate's incompetency, our Vancouver vet was unable to easily remove the rest of the tube that was still lodged inside our dog. Our dog had to go under general anesthesia for the THIRD time to fix Norgate's mistakes. Our vet removes the tube and is forced to remove additional flesh around the wound due to infection. We take our dog home, his stitches are clean, precise and solid. Our vet makes room for drainage the wound never swells or becomes problematic.
Paria Saravani

12 August 2017

I take my kitten Coco here all the time for her regular checkups. The doctor here are amazing super nice and friendly to me and my pet. I even sometimes call to ask questions and they never hesitate to respond right then. I recommend this place to anyone who is looking for a vet that cares about their pet.
Ali BV

09 July 2017

Best on the north shore. Amazing staff and I believe they are the most honest animal hospital I have visited. Save time and money and go here first. Very gentle with my injured cat.
Farshizo

09 May 2017

After getting ripped off from another vet I decided to give these guys a shot.I have been taking Paris a frenchie with many allergies.to them for the past 5 years and they are abselutely amazing. Dr Sidu and Danny usually look after her and they always have great advice on how I could keep her in a healthy form. If you are looking for a bet that is not looking to rip you off this is the place to take your pets.
Pushvinder Birk

16 October 2016

Excellent service. My dog got an infection in his paw and the vet was so caring and Totally eased my doggys anxiety. Would recommend these guys to all.
Tom Wang

08 August 2016

Dr. Danny saved my cat's life.

My kitten has a rare disease called "Rectal Prolapse", meaning there is excessive tissue out of his rare. Dr. Danny was pretty much my last option as other vets couldn't treat my kitten's disease.

Dr. Danny offered me great advise and extensive care to my cat. He would call me personally to let me know how my cat is doing.

Thank you Dr. Danny for all your help! I am forever grateful.
Pascal Tremblay

15 July 2016

I brought my dog to Norgate for digestion issues and I wouldn't bring her back. Waiting in the consultation room full of product ads using scare tactics prepared me for the doctor being the same way. After pointing out that my dog smells bad and barely looking at her he started to list me a load of tests and procedures to diagnose my dog.

Blood tests, IV, antibiotics 2 or 3-ways, a complete panel of tests, etc.

I barely understood why that was necessary so I asked him why and that i just want to do what is necessary and nothing extra. He said fine I'll remove the blood tests.

Then his assistant walked in with a long lists of costs ($600) for me to sign. I had to question each one and felt pressured to sign. The best part is after what felt like a quick sales pitch, they ask me for a $400 deposit. I thought they're joking. I think my dog is the deposit? Do they think I will leave my dog with them for treatment and not pay them?

They told me to come back at 4pm to collect my dog but when I did, they said they had told me 7pm. So I waited.

When I saw the assistant again I questioned her on all the stuff they prescribed for just a diarrhea problem. She basically said the antibiotics they gave her by IV should kill whatever was causing the problem. So I asked her why do I need a $200 panel of tests and extra antibiotics? She didn't know so she brought another doctor and he also confirmed that I don't have to pay for those and he cancelled them.

Trust factor: 0. A vet that tries to push sales on you because your dog is sick is exactly why people have problems trusting vets. And Norgate does exactly that. My whole experience there felt awkward and I felt they were trying to make money first above all else.
Vancouver Sat

28 June 2016

This place is catastrophic & complete amateur .
I brought my sick small yorkie there.
Instead of treating her eye infection, the doctor there instructed a heavyweight nurse to feed a worm killer pill to my listless dog that has nothing to do with my visit, costing extra $140. While my dog was resisting not to take it, the nurse hold her head by force almost to the point of breaking the neck. After failing to feed my dog, the nurse asked me " do you mind If I bring this dog to another room?".
Haruka Noguchi

08 February 2016

Disappointed. My guinea pig has been tilting its head, losing balance, and having troubles walking, which seems to be a serious infections in the ears.

I called and they said they can't treat it, but could do a free examination. I went and the assistant lady was very nice, but the vet just simply scolding me for not cutting and grooming its fur, shaved off a few clumps I missed and then to my shock I was charged $40 for the "minor shaving". (he didn't even ask if I was ok with it, I could've just shaved those off at home myself)

He didn't listen to what I had to say about my observations and simply took a 1 second look in the ears. Told me there is nothing wrong and hurried me out of there. Not returning.